The Latest Breaking News on Southwest passengers experienced a particularly terrifying situation mid-flight

Three months after a travel meltdown plagued Dallas-based Southwest Airlines, the carrier is rolling out what it hopes to be its redemption: a three-part plan to boost operations.

More than 4 of every 5 U.S. domestic flights departed on time in November 2022.

Southwest Airlines’ December meltdown opened the door for lawmakers and consumer advocates to push for more regulation and passenger protections. But at what cost?

Southwest Airlines has reimbursed more than 273,406 passengers since its December meltdown that left millions of passengers stranded, more than 96% of all requests submitted so far.

Southwest Airlines chief operating officer Andrew Watterson said an upgrade to its crew scheduling software will be ready to go Friday after two rounds of testing, which should help fix some of the problems that led to a cascade of cancellations over the winter holidays.

Congress is hearing today about the December meltdown at Southwest Airlines

The airline's problems set off an intense round of scrutiny from both fliers and the federal government.

Southwest's pilots' union will say bosses at the airline ignored warning signs before being forced to cancel droves of flights in the run-up to Christmas.

NPR obtained Chief Operating Officer Andrew Watterson's prepared testimony for his scheduled appearance before a Senate committee to discuss what led to thousands of flights being canceled.

Southwest Airlines Co.’s operations chief plans to tell U.S. senators that the carrier’s scheduling systems became overwhelmed during a late-December storm, leading to a breakdown that forced thousands of flight cancellations and cost the company more than $1 billion.

The meltdowns that recently brought flights to a halt have prompted lawmakers to draft new rules for airlines. The changes would give travelers at least $1,350 if bumped from an overbooked flight.