The Latest Breaking News on Southwest passengers experienced a particularly terrifying situation mid-flight

Southwest Airlines says it will award the travelers who were caught in the surge of canceled flights during the holidays 25,000 frequent-flyer points, an award worth more than $300 in flights.

Southwest Airlines is trying to fix its relationship with travelers who got stuck by canceled flights over the holidays

But you’ll need a rewards account with the airline to receive them.

The airline with the ticker LUV, now a far cry from its early customers-first days under co-founder Herb Kelleher, ruined countless holiday reunions over the past week. Southwest Airlines marooned not just passengers but also its own crews and landed tens of thousands of its customers in a Sisyphean holiday-week…

Why did Southwest cancel so many flights, and what's next for affected travelers? The airline-in-crisis hasn't answered all the questions, but claims it has returned to normal operations.

Re-regulating the airline industry won’t help prevent massive service disruptions in the future.

Southwest Airlines resumed a normal flight schedule Friday morning after more than a week of canceled flights and disappointed travelers.

The Dallas carrier, which had canceled thousands of flights every day this week after a winter storm last weekend, reported fewer than 40 cancellations early Friday.

Southwest Airlines is returning to a relatively normal flight schedule as the focus shifts to making things right with what could be well more than a million passengers who missed family connections or flights home during the holidays, and many of whom are still missing luggage

Passengers who looked for last-minute tickets encountered sky-high prices — in some cases, triple or quadruple the rate for the same route in the last few months. Experts say it's fairly normal.

Airline mired in crisis triggered in part by last week’s winter storm