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The Latest Breaking News on Southwest passengers experienced a particularly terrifying situation mid-flight

Can airline darling Southwest recover from a holiday meltdown of its own making?

Simon Calder loves the carrier that Herb Kelleher founded in Texas in 1971. But there are limits

The Independent UK

Southwest’s holiday meltdown was decades in the making

Are you done with Southwest Airlines, after your Christmas and New Year’s travel was ruined by the airline?

Tribune News Service

Southwest Airlines doles out travel credits. Is it enough to appease disrupted flyers?

As Southwest Airlines returns to normal flight scheduling, the company has another daunting task ahead: making amends to inconvenienced flyers — many of whom can’t put a price on their scrapped plans and missed time with family over the holidays.

Tribune News Service

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Southwest Airlines' holiday chaos could cost the company as much as $825 million

Southwest Airlines says disruptions that led to more than 16,700 cancelled flights over the holidays will have severe financial consequences for the company.

WEKU

Can airline darling Southwest recover from a holiday meltdown of its own making?

Simon Calder loves the carrier that Herb Kelleher founded in Texas in 1971. But there are limits

The Independent UK

Southwest Airlines’ fiasco highlights why boards must prioritize digital strategy

Southwest Airlines' flight cancellation debacle underscores the need for corporate boards with digital transformation expertise.

Fortune

Southwest, after strong 2022 rebound, expects losses in Q4

Southwest says it now anticipates a loss in its fourth quarter after the airline canceled more than 16,000 flights around Christmas and left holiday travelers stranded

The Independent UK

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Southwest's meltdown could end up being good for travelers

The Southwest debacle could lead to big consumer-friendly changes

Axios

Editorial: Want to end air travel chaos? Enforce passenger rights

Chaos reigned at the nation’s airports over the holidays. Lost luggage piled up unclaimed. Police were called to help calm passengers who were demanding answers. The grandkids didn’t make it in time for Christmas dinner.

The Philadelphia Inquirer

As Southwest Airlines recovers from one meltdown, how does it prevent another?

Reeling from one of the worst months in company history, Southwest Airlines leaders are trying to figure out what options there are, if any, to prevent another cancellation meltdown.

Tribune News Service

Southwest starts on reputation repair after cancellations

With its flights running on a roughly normal schedule, Southwest Airlines is now turning its attention to repairing its damaged reputation after it canceled 15,000 flights around Christmas and left holiday travelers stranded

The Independent UK

Capitol Hill promises even more scrutiny for Southwest Airlines - Roll Call

Southwest Airlines will be subject to Senate scrutiny after canceling more than 70 percent of its flights the day after Christmas.

Roll Call

Southwest Airlines sued for not providing immediate refunds after holiday debacle

A suit filed in New Orleans federal court alleges the carrier committed breach of contract by offering credit for use on future flights instead of refunds to passengers stranded by technical and staffing issues.

Chicago Sun-Times

Southwest Airlines’ meltdown loss could run $500 million to $700 million

When Southwest Airlines’ had an operational meltdown in October 2021, it cost the airline $75 million in lost revenue.

Tribune News Service

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WEKU

Southwest Airlines apologizes and then gives its customers frequent-flyer points

Southwest Airlines says it will award the travelers who were caught in the surge of canceled flights during the holidays 25,000 frequent-flyer points, an award worth more than $300 in flights.

The Independent UK

Southwest apologizes, gives customers frequent-flyer points

Southwest Airlines is trying to fix its relationship with travelers who got stuck by canceled flights over the holidays

Fortune

Southwest Airlines is trying to win back its once-loyal passengers with free rewards points worth up to $300

But you’ll need a rewards account with the airline to receive them.

Chicago Tribune

Editorial: More stolen Christmases than the Grinch: Lessons from the great Southwest Airlines meltdown

The airline with the ticker LUV, now a far cry from its early customers-first days under co-founder Herb Kelleher, ruined countless holiday reunions over the past week. Southwest Airlines marooned not just passengers but also its own crews and landed tens of thousands of its customers in a Sisyphean holiday-week…

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news in one place.

100's of premium titles.
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WEKU

5 things to know about Southwest's disastrous meltdown

Why did Southwest cancel so many flights, and what's next for affected travelers? The airline-in-crisis hasn't answered all the questions, but claims it has returned to normal operations.

Reason

What the Southwest Meltdown Means for Airline Policy

Re-regulating the airline industry won’t help prevent massive service disruptions in the future.

Tribune News Service

Southwest resumes ‘normal’ Friday schedule after meltdown

Southwest Airlines resumed a normal flight schedule Friday morning after more than a week of canceled flights and disappointed travelers.

Chicago Sun-Times

Southwest Airlines schedule returns to relative normalcy

The Dallas carrier, which had canceled thousands of flights every day this week after a winter storm last weekend, reported fewer than 40 cancellations early Friday.

The Independent UK

Southwest Airlines schedule returns to relative normalcy

Southwest Airlines is returning to a relatively normal flight schedule as the focus shifts to making things right with what could be well more than a million passengers who missed family connections or flights home during the holidays, and many of whom are still missing luggage

WEKU

Flight fare prices skyrocketed following Southwest's meltdown. Was it price gouging?

Passengers who looked for last-minute tickets encountered sky-high prices — in some cases, triple or quadruple the rate for the same route in the last few months. Experts say it's fairly normal.

The Independent UK

Southwest workers say they were left with frostbite after 16-hour shifts

Airline mired in crisis triggered in part by last week’s winter storm

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