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The Latest Breaking News on Southwest passengers experienced a particularly terrifying situation mid-flight

Southwest meltdown: Luggage still an issue a day ahead of reset

While the crowds decrease at Dallas Love Field Airport in the aftermath of Southwest Airlines’ meltdown this holiday season, and the company begins to reset operations, customers’ quests to reunite with lost luggage is still an issue.

Tribune News Service

Southwest Airlines' #epicfail takes social media by storm

Thousands of cancellations, lost bags and endless lines have angry customers taking to social media to voice their discontent.

WEKU

Southwest Airlines promises stability after mass US cancellations

US Department of Transportation vows to investigate Southwest Airlines for cancellations following severe winter storm.

Al Jazeera

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The Southwest Airlines debacle made (some of) its rivals do the unthinkable: Cap fares to help stranded passengers

When it hasn’t been expensive to travel this holiday season, it’s been impossible. But a few major airlines are forgoing profits to help grounded Southwest customers.

Fortune

Southwest plans on near-normal operations Friday after widespread cancellations

Ahead of the New Year's weekend, the airline said that Friday will see minimal disruptions after its slashed schedule stranded hundreds of thousands of travelers during a wintry holiday stretch.

WEKU

Holiday meltdown exposes Southwest Airlines’ technology woes

Passengers across the country waited in airports this week while Southwest Airlines’ operation crumbled, because it couldn’t get pilots and flight attendants assigned to flights.

Tribune News Service

Southwest says flight schedule will "return to normal" on Friday

Passengers have been suffering from a travel nightmare with thousands of cancellations.

Axios

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Sanders calls out Southwest CEO "greed"

The Vermont senator blasted Southwest's "unacceptable" meltdown and demanded the Transportation Department step in

Salon

Southwest Airlines hopes to restore its full flight schedule by Friday

DALLAS — After taking desperate measures to try to stabilize its broken flight operations, Southwest Airlines could have its full schedule restored by Friday in time for another busy holiday travel weekend, company leaders told employees late Wednesday.

Tribune News Service

Southwest needs to get its flights in order — and fast

After a massive meltdown, the air carrier needs to take care of its thousands of upset customers and make systemic changes to antiquated systems.

Chicago Sun-Times

Southwest passengers stuck in a "free for all" baggage claim nightmare

Thousands of Southwest flight cancellations have caused a travel disaster nationwide — with tons of lost bags.

Axios

Southwest Airlines expects normal operations Friday

Southwest is struggling to recover after being overwhelmed by a winter storm that left hundreds of pilots and flight attendants stranded out of position to operate flights.

Chicago Sun-Times

Michael Hiltzik: Southwest's meltdown was born in America's cheapskate corporate culture

Through much of 2022, the most often-asked questions about Southwest Airlines concerned issues such as whether it would allow preassigned seating, start charging for all checked baggage and institute change fees — scrapping all those policies that have made the airline unique.

Los Angeles Times

Southwest cuts 2,300 flights, schedule in sustained chaos

Southwest Airlines is still trying to extract itself from sustained scheduling chaos and cancelled another 2,350 flights after a winter storm overwhelmed its operations days ago

The Independent UK

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WEKU

Unclaimed luggage piles up at airports following Southwest cancellations

After Southwest Airlines canceled thousands of flights over the week, travelers are scrambling to reunite with their luggage.

Chicago Tribune

Southwest could return to full operations by the weekend; travelers will get reimbursed for ‘reasonable’ expenses, Chicago officials say

Southwest Airlines could be operating at normal levels by the weekend after days of widespread cancellations, Chicago Department of Aviation officials said Wednesday evening, citing discussions with Southwest leadership.

Tribune News Service

Southwest Airlines slashes thousands of flights in days ahead to ‘reset’ after meltdown

Passengers are still stranded, and Southwest Airlines is still scrambling.

Al Jazeera

‘System failure’: US blames Southwest Airlines for meltdown

US Secretary of Transportation Pete Buttigeig says mass flight cancellations are not merely a ‘weather-driven issue’.

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Tribune News Service

Southwest Airlines cancellations drag on with no end in sight

Southwest Airlines canceled more than 4,800 flights for Wednesday and Thursday as its operational meltdown bleeds into a second week with no indication of when it will end.

Tribune News Service

Southwest Airlines cancellations drag on with no end in sight

Southwest Airlines canceled more than 4,800 flights for Wednesday and Thursday as its operational meltdown bleeds into a second week with no indication of when it will end.

Tribune News Service

Southwest Air memos showed growing alarm on eve of epic winter storm

As a winter storm bore down on a broad swath of the U.S., a staffing crisis was brewing for Southwest Airlines Co. in Denver.

Salon

Southwest spent billions on gifts

Airline in "full-blown meltdown" offered hefty handouts to investors rather than fixing its antiquated systems

The Independent UK

Southwest Airlines flight cancellations continue to snowball

Families hoping to catch a Southwest Airlines flight after days of cancellations, missing luggage and missed family connections are suffering through another wave of scrubbed flights

WEKU

Southwest cancels another 4,800 flights as its reduced schedule continues

The airline's CEO says the company is hoping to be "back on track before next week." But until then, it's continuing on a reduced schedule.

The Independent UK

Buttigieg vows Southwest Airlines will be held ‘accountable’ for 15,700 cancelled flights over holidays

Transportation Secretary says airline has ‘completely melted down’ after cancelling more than 15,000 flights since 22 December

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