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The Latest Breaking News on Southwest passengers experienced a particularly terrifying situation mid-flight

Senate calls on Southwest Airlines operations chief to answer for holiday meltdown

Southwest Airlines chief operating officer Andrew Watterson is slated to testify at a U.S. Senate Committee hearing next week amid calls for the carrier to answer for December’s holiday meltdown when it canceled 16,700 flights.

Tribune News Service

Southwest Is Already Paying Billions for Screwing Up Your Travel. What About the FAA?

The airline will either clean up its act or go out of business. Meanwhile, the government plods along.

Reason

Lawmakers aim to raise penalties for US airline disruptions

Congress is going to take another look at legislation covering the rights of airline passengers

The Independent UK

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Wintry weather leads to more than 1,000 flight cancellations across the U.S.

On top of the cancellations, another 4,700 flights were delayed nationwide on Monday as Texas and nearby states dealt with freezing temperatures and wintry precipitation.

WEKU

U.S. airlines cancel over 1,000 flights over winter storm

More than 1,000 Monday flights into or out of the United States have been canceled due to a severe winter storm, with about half of those coming from Southwest Airlines Co.

Reuters

Southwest, American canceling or delaying thousands of flights through noon Tuesday

Dallas’ two major airports and their hometown airlines are pre-emptively canceling or delaying thousands of flights through noon Tuesday as a winter storm brought freezing temperatures and drizzle across North Texas.

Tribune News Service

Making travel plans? Southwest’s holiday meltdown may be a sign of air travel drama to come

LOS ANGELES — Thousands of canceled flights. Countless separated bags. Millions of angry passengers.

Los Angeles Times

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Southwest Airlines leaders defend tech, schedules and staffing after holiday meltdown

Southwest Airlines’ top executives say the company’s technology, staffing and scheduling plans didn’t fail in late December, even after a holiday meltdown in which 16,700 flights were canceled and the carrier forced the shutdown of two-thirds of its operations.

Tribune News Service

Southwest's CEO and CFO face investors for the first time following the holiday travel deluge

“While I’m not proud of what happened, I am very proud of our people," Southwest CEO Bob Jordan said.

Fortune

Southwest faces investigation over holiday travel disaster as it posts a $220M loss

The Department of Transportation says it is looking into the airline's flight scheduling practices and will hold it accountable for refunds. The 16,700 canceled flights cost Southwest $800 million.

WEKU

DOT investigating if ‘unrealistic scheduling’ at Southwest Airlines led to meltdown

U.S. Department of Transportation officials are investigating Dallas-based Southwest Airlines over whether the carrier’s holiday meltdown that stranded millions of travelers was caused by overscheduling flights.

Tribune News Service

Southwest Airlines bookings slow after holiday meltdown

Southwest Airlines said customers are booking away from the carrier after the December meltdown that resulted in 16,700 cancellations and disrupted holiday travel for millions of travelers.

Tribune News Service

DOT investigating if ‘unrealistic scheduling’ at Southwest Airlines led to meltdown

Tribune News Service

U.S. investigating December flight cancellations at Southwest Airlines

The Transportation Department is looking into whether the airline scheduled more flights than it could handle during a December storm when 16,700 flights were canceled.

Chicago Sun-Times

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The Independent UK

US investigating December flight cancellations at Southwest

The federal government is investigating whether Southwest Airlines knowingly scheduling more flights than it could handle in December, when it ended up canceling nearly 17,000 flights

Tribune News Service

‘Mayhem in the airport:’ The Southwest Airlines holiday meltdown from those who lived it

As Southwest Airlines spiraled out of control during its 16,700 cancellation holiday meltdown, so did the plans for passenger Brenda Angeles, pilot Seth Kornblum and flight attendant Kristen Loucks.

Fortune

Southwest is paying their pilots millions in bonuses after cancelling 16,700 flights during a holiday meltdown

The cancellations left thousands of passengers and staff stranded during the holidays.

Tribune News Service

What to do if your flight has been canceled

Early January saw Southwest Airlines cutting two-thirds of its flights following an operational meltdown stemming from an arctic storm. A canceled flight often leaves passengers in a conundrum over whether to request a refund or sit and wait for the airline to put them on the next available flight.

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Tribune News Service

Southwest Airlines CEO Bob Jordan talks about the holiday meltdown and what comes next

Southwest Airlines faced another potential crisis just two weeks after its holiday meltdown as the FAA shut down all flights in the U.S. for nearly two hours last Wednesday.

Tribune News Service

Everything ‘is on the table’ as Southwest Airlines CEO tries to prevent another meltdown

Southwest Airlines has hired an outside firm to figure out what it needs to prevent another cancellation meltdown like the one over the holidays and “everything that we need to do to mitigate risk is on the table,” CEO Bob Jordan said Thursday.

The Independent UK

Southwest under fire for promoting executives amid flight meltdown that left thousands stranded

Company had a nightmarish holiday season with Biden administration promising to hold it accountable

Reuters

Airlines hope for return to normal Thursday after FAA outage snarls U.S. travel

The U.S. aviation sector was struggling to return to normal on Wednesday after a nationwide ground stop imposed by the Federal Aviation Administration (FAA) over a computer issue that forced a 90-minute halt to all U.S. departing flights.

Evening Standard

US flights chaos: Grounding order lifted after computer outage halts take-offs across America

More than 3,700 flights were delayed and more than 640 were cancelled earlier in the day

Tribune News Service

Washington presses Southwest Airlines for prompt refunds, reimbursements after meltdown

The U.S. Department of Transportation and Secretary Pete Buttigieg will require Southwest Airlines to give prompt refunds and reimburse extra expenses after its holiday cancellation meltdown, adding pressure from Washington to speed along a move the carrier is already making to placate customers.

Tribune News Service

Wall Street investors shrug off Southwest Airlines’ holiday meltdown

Southwest Airlines has regained most of the value it lost on Wall Street when its operations cratered in late December and left hundreds of thousands of passengers without flights around Christmas.

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