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The Latest Breaking News from Which

Quarter of UK consumers left tip in last year despite poor service

One in five consumers (21%) admitted to never tipping at the end of a meal out, the survey for Which? found.

Evening Standard

I trust Which? to help me choose a washing machine. But I have my own views on kitchen roll and toilet paper

I’m in awe of the organisation’s rigorous approach to product testing. That doesn’t mean I need it for everything, writes Adrian Chiles

The Guardian - UK

Surging cost of cocoa leads UK shoppers to shell out more for smaller Easter eggs

Prices of some chocolate products have risen by 50% in a year while many have also shrunk in size, Which? reports

The Guardian - UK

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Easter eggs up to 50% more expensive than last year

It comes after a steep fall in global cocoa production, driven by higher temperatures hindering the quality and quantity of beans.

The Independent UK

Chocflation: Easter eggs are getting smaller and more expensive as costs soar

The price of chocolate increased by 16.5 per cent compared to the rates of other supermarket food and drink

The Independent UK

Major broadband providers outperformed by smaller rivals in annual survey

Zen Internet earned the highest ratings across the board and a customer score of 77% in the annual Which? survey.

Evening Standard

The incredible shrinking airlines: can anyone actually be comfortable in a 17-inch seat?

There are many good reasons to quit flying – primarily, of course, the climate crisis. And the lack of legroom suggests airlines are actually trying to squeeze us out ...

The Guardian - UK

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Insurers charging rates similar to credit card providers to pay monthly – Which?

The average APR across car insurers charging to pay monthly was 22.84% and across home insurers it was 21.59%, the consumer group said.

Evening Standard

Price of instant coffee rises by up to 40% in a year for some brands, Which? finds

Increases of at least 8% also found across 11 out of 12 brands in first two months of 2025, compared with year earlier

The Guardian - UK

Phishing campaign impersonating Booking.com targeting UK hospitality

Microsoft said the campaign was now posing a ‘tangible threat’ to UK-based hospitality and travel organisations.

Evening Standard

Regulators must get a grip to stop the online scammers

Letters: Rocio Concha says fraudsters find it far too easy to exploit weaknesses in consumer protections, and a reader who lost their home because of a scam blames government inaction

The Guardian - UK

Three in 10 ‘were put off making recent major purchase due to money worries’

Just over half of people have needed to make adjustments to cover essential spending in the past month, Which? said.

The Independent UK

Gas hob can raise indoor air pollution higher than busy UK road, study finds

Research by Which? compared levels nitrogen dioxide and fine particulate matter in homes and street in London

The Guardian - UK

Cooking on gas hob can generate more indoor air pollution than cars – study

Something as simple as cooking dinner could be releasing harmful pollutants into our own homes

The Independent UK

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Evening Standard

More pollution from gas hob than one of Britain’s busiest roads, Which? finds

The watchdog carried out a snapshot investigation into how everyday cooking activities affected levels of pollution inside the average home.

The Independent UK

These are the best cruise lines according to passengers

Consumer watchdog Which? has ranked the best cruise brands on customer service and space

The Guardian - UK

Strangest supermarket substitutions include dog treats instead of steak, poll shows

Almost a third of online deliveries from grocers such as Tesco and Aldi included a swapped item, says Which?

Evening Standard

‘Fish steaks for cup cakes’ feature among strange supermarket substitutions

Which? found 29% of online grocery shoppers said they received a substitution in their most recent order.

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The Independent UK

The strangest substitutions made in online supermarket orders

Which? found 29 per cent of online grocery shoppers said they received a substitution in their most recent order

The National (Scotland)

Scottish airline ranks first for customer service in the UK

A SCOTTISH airline has topped the Which? chart for customer service out of dozens of firms including Jet2, British Airways and Ryanair

The Independent UK

British Airways named worst long-haul airline in customer satisfaction survey

A customer branded the airline ‘dreadful’ after waiting over two months for a refund

The National (Scotland)

Scottish hotel labelled 'best stay in years' in secret inspection by top reviewer

AN ABERDEENSHIRE hotel has been lauded as excellent value after a Which reviewer said it was their “best stay in seven years” following a secret…

The Independent UK

The best solar panel installers in the UK

Our top solar panel installer pick is Glow Green because of its 14 years in the market and competitive pricing

Evening Standard

Energy bills set to rise by average of £111 to £1,849 a year from April

Latest hike in prices blamed on higher wholesale energy prices by regulator Ofgem

The Guardian - UK

British Gas has worst customer service, says consumer group Which?

Company says energy sector survey findings are at odds with satisfaction data from other bodies

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