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The Latest Breaking News from Which

The UK hotel chain asking guests to check-in as late as 5pm unless they pay extra fees

Guests seeking a late check-out at Sofitel Heathrow Airport can expect to pay an extra £120

The Independent UK

Shoplifting offences in England and Wales at highest level ever recorded

Total increased to 516,971 last year, official figures show, but retailers fear data ‘severely underestimates’ problem

The Guardian - UK

Workers could get a £1,000 pension boost as DWP proposes new rule for providers

Millions of workers are missing out on their hard-earned pension savings

The Independent UK

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Retirement boost for savers with plans to scoop up smaller pension pots

The Government said some 13 million small pots hold £1,000 or less.

Evening Standard

Illegal and potentially unsafe ‘energy-saving’ plugs widely available online in UK, report finds

Which? calls for ‘tough new laws’ to make selling platforms responsible for ensuring safety of their electronic products

The Guardian - UK

Illegal and potentially dangerous ‘eco plugs’ still widely available – Which?

The so-called energy-saving devices have been the subject of multiple Government recalls, while Which? testing found no evidence that they worked.

Evening Standard

Be a sim-only saver: could you join the phone users shunning bundles?

More people are switching to deals with greater flexibility and value, and there are a growing number of providers

The Guardian - UK

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Dark chocolate Toblerone to be discontinued in UK due to ‘changing tastes’

Maker of triangular-shaped almond-and-honey-laced chocolate bar says it has made ‘difficult decision’ to withdraw product

The Guardian - UK

The death of customer service: why has it become so, so bad?

More than 75% of Britons say they are frustrated with poor service, and chatbot ‘helpers’ aren’t helping. Our consumer champion considers the problem – and how you can complain much more effectively

The Guardian - UK

Why Easter eggs are so expensive in the UK in 2025

The seasonal treat has gone up by as much as 50% in some cases – and got smaller – so what are manufacturers up to?

Evening Standard

Eggs or bunnies? The best UK deals on Easter chocolate treats

Rising cocoa costs has led some brands to ramp up prices or shrink their products, so this is how to avoid shelling out

The Guardian - UK

The insurance fine print that could see homeowners’ claims rejected

A Which? investigation has revealed potential loopholes in numerous policies

The Independent UK

Some insurance claims may risk wrong-kind-of-weather rejection – Which?

The consumer group believes that some wording about floods and storms in policies could be potentially unfair.

Evening Standard

Cost of Easter rises as UK chocolate, lamb and hot cross bun prices soar

Shoppers also face more ‘shrinkflation’ as manufacturers ‘try to offset rising production costs’

The Guardian - UK

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The Independent UK

Private beach luxury for just £22 a night: Here are the cheapest five-star hotels in the world

Five-star stays offer luxury and high-end hospitality – but where can you get all that without blowing the budget?

International Business Times

The UK Car Loan Scandal That Could Cost Banks Billions

Banks may have to pay out tens of billions of pounds if the British Supreme Court upholds a judgment ruling controversial car loans are unlawful, in a case beginning in April.

Evening Standard

Quarter of UK consumers left tip in last year despite poor service

One in five consumers (21%) admitted to never tipping at the end of a meal out, the survey for Which? found.

The Guardian - UK

I trust Which? to help me choose a washing machine. But I have my own views on kitchen roll and toilet paper

I’m in awe of the organisation’s rigorous approach to product testing. That doesn’t mean I need it for everything, writes Adrian Chiles

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The Guardian - UK

Surging cost of cocoa leads UK shoppers to shell out more for smaller Easter eggs

Prices of some chocolate products have risen by 50% in a year while many have also shrunk in size, Which? reports

The Independent UK

Chocflation: Easter eggs are getting smaller and more expensive as costs soar

The price of chocolate increased by 16.5 per cent compared to the rates of other supermarket food and drink

The Independent UK

Easter eggs up to 50% more expensive than last year

It comes after a steep fall in global cocoa production, driven by higher temperatures hindering the quality and quantity of beans.

Evening Standard

Major broadband providers outperformed by smaller rivals in annual survey

Zen Internet earned the highest ratings across the board and a customer score of 77% in the annual Which? survey.

The Guardian - UK

The incredible shrinking airlines: can anyone actually be comfortable in a 17-inch seat?

There are many good reasons to quit flying – primarily, of course, the climate crisis. And the lack of legroom suggests airlines are actually trying to squeeze us out ...

Evening Standard

Insurers charging rates similar to credit card providers to pay monthly – Which?

The average APR across car insurers charging to pay monthly was 22.84% and across home insurers it was 21.59%, the consumer group said.

The Guardian - UK

Price of instant coffee rises by up to 40% in a year for some brands, Which? finds

Increases of at least 8% also found across 11 out of 12 brands in first two months of 2025, compared with year earlier

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