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The Latest Breaking News from Rory Boland

The death of customer service: why has it become so, so bad?

More than 75% of Britons say they are frustrated with poor service, and chatbot ‘helpers’ aren’t helping. Our consumer champion considers the problem – and how you can complain much more effectively

The Guardian - UK

Heathrow closure: what are your rights if your flight has been cancelled?

Up to 291,000 passengers have had journeys disrupted by the London airport’s power outage

The Guardian - UK

Bamburgh judged UK’s best seaside destination by Which? readers for fourth year

Northumbrian village was named as nation’s favourite, just ahead of Portmeirion and St Andrews

The Guardian - UK

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read the most diverse news in one place.

Liverpool named UK’s best large city for a break by Which? survey

The northern city impressed visitors with its cultural sights, accommodation and value for money

The Independent UK

How to book a luxury break for less

Be flexible and bag the best bargains from start, in an airport lounge with free food and drink, to end, in a five-star hotel

The Guardian - UK

Holidaymakers on all-inclusive breaks ‘spending hundreds of pounds on extras’

Consumer group Which? said many travellers are having to pay for soft drinks and local alcoholic drinks

Evening Standard

Black Friday offers genuine holiday deals, according to new research

Nine out of 10 trip prices cheaper than a fortnight later in last year’s sale

The Independent UK

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Finding hotel rooms for under £100 a night is increasingly difficult – Which?

A Which? survey of its members found the average price paid in the year to July was above £100 at more than two-thirds of large hotel chains.

The Independent UK

‘Surprising’ study finds hotels generally cheaper than Airbnb

Consumer group Which? compares cost of thousands of hotel rooms with 300,000 one-bed listings on popular accommodation rental websites

The Independent UK

Study finds hotels are usually cheaper than Airbnb

Consumer group Which? compared the cost of thousands of hotel rooms with 300,000 one-bed listings on popular accommodation rental websites.

The Independent UK

Flights diverted due to staff shortages in air traffic control at Gatwick

Dozens of arrivals and departures were affected on Thursday evening, with passengers advised to contact their airline.

The Independent UK

UK flight disruption: your rights and what you are entitled to

You may be entitled to a refund, a seat on another flight, a hotel stay or help with food and drink

The Guardian - UK

Holidaymakers parking at airports warned over ‘serious financial sting’

Consumer group Which? compared prices for a week’s stay in mid-August paid for on the day with those paid four months earlier.

The Independent UK

Travel operators urged to refund UK holidaymakers who call off trips to Rhodes

‘Unconscionable’ to penalise travellers, says Which?, as firms cancel holidays to wildfire hit Greek island

The Guardian - UK

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The Independent UK

Decision not to refund Rhodes tourists would be ‘unconscionable’, charity says

Which? Travel editor Rory Boland urged travel companies to be ‘flexible’ with customers who decide not to fly.

The Independent UK

Wizz Air calls for passengers to ‘trust’ it despite delays

The airline’s UK boss said ‘every single aspect of its operations’ has been reviewed to boost resilience.

The Guardian - UK

Valencia tops surprising poll of travellers’ favourite coastal stays in Europe

A new Which? survey reveals that visitors are starting to look beyond the old overcrowded favourites such as Barcelona and Málaga

The Guardian - UK

Massive discounts and midweek mini-breaks: 20 ways to book a fantastic, more affordable holiday

Keen to snag a holiday bargain – while avoiding scammers and anything too good to be true? Here is everything you need to know

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news in one place.

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The Independent UK

Car hire fees up 77% on pre-pandemic levels, Which? finds

Prices are up because of high demand and depleted stocks.

The Guardian - UK

Northumberland village retains title of UK’s best seaside resort for third year

With a big castle and even bigger beach, Bamburgh tops the annual Which? poll, followed by Dartmouth and Portstewart, while old favourites prop up the table

The Independent UK

Bamburgh retains top spot in ranking of UK seaside destinations

The Northumberland village came first out of 118 locations in research conducted by consumer group Which?.

The Money Edit

Revealed: the worst airlines for flight delays, and your rights if affected

One airline has been named the worst airline for flight delays for the second year in a row. What are your rights if your flight gets delayed?

The Guardian - UK

Budget airlines: which is the best – and what about the worst?

After Jet2 topped a Which? poll, we ask UK travel experts for their views and take a close look at the rules and extras

The Guardian - UK

‘It feels like a scandal’: Wizz Air passengers claim website bug cost them extra

Travellers reportedly forced to pay at airport to board plane after technical hitch stopped them checking in online

The Independent UK

Travellers warned to be cautious of ‘bargain’ flight fares offered by online travel agents

Take these advertised prices ‘with a pinch of salt’, consumer brand Which? advises

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