The Latest Breaking News from Citizens Advice

Not all tickets are the same - if you think a fine was issued unfairly, what you need to do depends on who issued it

Citizens Advice said its staff helped the equivalent of one person every two working minutes throughout the year.

Citizens Advice said its annual survey revealed a ‘worrying trend’ of worsening customer service among delivery firms.

Latest figures suggest almost 10 million of 155 million active subscriptions in the UK are unwanted, the Department for Business and Trade said.

LET’S UNPACK THAT: From parcels that look like they’ve been savaged by a pack of rabid dogs to packages that mysteriously vanish into thin air, the courier has accrued enough horror stories to rival the Goosebumps series. But is it really any worse than its rivals? Helen Coffey looks into…

Fake debt advice being offered on social media and fake QR codes at car parks are common scams, the charity said.

Energy crisis panel warns country is ‘dangerously unprepared’ and must shift away from gas quickly

Citizens Advice warns of ‘postcode lottery’ of support for low income families

Energy consumers minister Miatta Fahnbulleh met executives from Centrica, EDF, E.On, Octopus Energy, Scottish Power, Ovo and others on Wednesday.