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The Latest Breaking News from Citizens Advice

Major changes to buy now pay later rules for shoppers

Citizens Advice welcomed the legislation, saying it was ‘crucial step towards better protections for consumers’

The Independent UK

Consumers to get more protection from ‘wild west’ of buy now, pay later products

Citizens Advice welcomed the legislation, saying it was ‘a crucial step towards better protections for consumers’.

Evening Standard

Macmillan accused of ‘betrayal’ over plan to axe cancer benefits advice service

Exclusive: Charity says it is to scrap £14m-a-year specialist service as current arrangements are unaffordable

The Guardian - UK

From analysis to the latest developments in health,
read the most diverse news in one place.

Ways to ‘get clarity’ over finances suggested as 22% of people feeling downbeat

Concerns about the economy and not having enough money for savings were among the reasons for people feeling the financial strain, Moneybox said.

The Independent UK

Record cost of first class stamps ‘unfair’ say two thirds of Brits

A first-class stamp will now cost £1.70 on Monday, double the 76p cost in 2020

The Independent UK

More than two-thirds think rises in first-class stamp price are unfair – poll

A first-class stamp will cost consumers £1.70 – more than double the amount it did in 2020.

The Independent UK

Scammed and Devastated: Teen Mechanic Took His Own Life After Falling Victim to Financial Scam

Middlesbrough College student Kieron Mullins Bunn, 18, tragically took his own life after falling victim to a financial scam. Messages found after his death indicate he was distressed over losing his money.

International Business Times UK

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April Cruel Day: Millions of Londoners hit with big bills rises as tax changes 'to cost families £3,500'

Across London, average increases in council tax, water and energy will cost households around £400 a year

Evening Standard

Lowest earners ‘running out of options’ ahead of April bill hikes

Citizens Advice said those on the lowest incomes were ‘already stretched to breaking point’ even before ‘awful April’ bill rises take effect.

Evening Standard

Charities report rise in calls for help since welfare cuts announcement

Mind, Scope and Citizens Advice urged a rethink, as did a group of public health experts.

Evening Standard

DWP Letter Sparks Panic as £5,000 Fines Threaten Claimants Amid Massive Benefit Cuts

Benefit claimants across the UK are being warned to keep a close eye on the post, as new letters from the Department for Work and Pensions (DWP)

The Fashion Central

Benefit cuts will push more people into poverty, warns Citizens Advice boss

Exclusive: Clare Moriarty hits out at Labour’s plan as ‘short-term action’ with ‘long-term consequences’ in rare intervention

The Guardian - UK

Charity helps consumer with telecoms problem every three-and-a-half minutes

Citizens Advice said almost 35,500 people contacted it for help with a mobile or broadband issue last year, more than double the amount in 2020.

Evening Standard

Calls grow for households to get refunds after energy companies pocket £4bn excess profits

Campaigners urge Ofgem to refund UK households after energy network companies ‘profit from high inflation’

The Independent UK

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The Guardian - UK

Energy network owners have made £3.9bn ‘excess profit’ from higher bills, says report

Citizens Advice believes Ofgem made flawed interest rate calculation for companies in Great Britain

The Independent UK

Energy companies rake in £4bn windfall as British families suffer sky-high bills, new analysis suggests

Families will see their energy bills rise again in April as network companies make billions in profits, report finds

Evening Standard

Almost 11 million people hit by post delays over Christmas – Citizens Advice

The worst-hit region for letter delays in the past month was the South East, with 27% of people not receiving post on time.

The Guardian - UK

How to challenge a parking fine or penalty charge notice and win

Not all tickets are the same - if you think a fine was issued unfairly, what you need to do depends on who issued it

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The Independent UK

Nearly 60,000 households needed help with energy bills in 2024 amid calls for Ofgem to protect customers

Citizens Advice said its staff helped the equivalent of one person every two working minutes throughout the year.

Evening Standard

Surge in households seeking help with energy bills in 2024, says Citizens Advice

Citizens Advice said its staff helped the equivalent of one person every two working minutes throughout the year.

The Guardian - UK

Water companies urged to step up help on bills for vulnerable customers

Regulator poised to reveal steep price rises as campaigners in England and Wales fear water will become unaffordable

The Independent UK

Thousands more people ‘priced out of car insurance market over past year’

Citizens Advice said bold action must be taken, including targeted support for those struggling most.

The Guardian - UK

Ministers told to raise sick pay as report says 1.6m would be unable to pay bills

Low-paid workers unwell for four weeks would be in hardship despite changes in employment bill, charity finds

Evening Standard

‘Nearly 15 million online shoppers faced parcel delivery problem in last month’

Citizens Advice said its annual survey revealed a ‘worrying trend’ of worsening customer service among delivery firms.

The Independent UK

Crackdown on subscription traps could save consumers £14 a month

Latest figures suggest almost 10 million of 155 million active subscriptions in the UK are unwanted, the Department for Business and Trade said.

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