The Latest Breaking News from Evri

The two operations will bring together more than 30,000 couriers and van drivers

German-owned DHL Group will acquire a ‘significant minority stake’ in Evri as part of the deal.

LET’S UNPACK THAT: From leaving packages in rubbish bins to lobbing them over the fence, delivery drivers have gained a certain... reputation over the past five years. Felicity Martin investigates this rapid decline in customer service and asks whether there’s anything we can do about it as consumers

InPost, which has 10,000 parcel lockers in the UK, said the deal will help it ‘revolutionise’ the delivery market.

More than 75% of Britons say they are frustrated with poor service, and chatbot ‘helpers’ aren’t helping. Our consumer champion considers the problem – and how you can complain much more effectively

A director repeatedly refused to recognise whistleblower complaints read to him by MP Liam Byrne during a business and trade committee session.

VILLAGERS in a Scottish town in the Borders has hit out at a courier company that struggled to deliver parcels in the run up to Christmas...

The parcel firm said it was boosted by soaring demand after Black Friday, as cash-strapped shoppers looked for Christmas deals online.

Citizens Advice said its annual survey revealed a ‘worrying trend’ of worsening customer service among delivery firms.

The parcel giant said it had invested £32 million in improving customer service, which had also boosted delivery numbers.

LET’S UNPACK THAT: From parcels that look like they’ve been savaged by a pack of rabid dogs to packages that mysteriously vanish into thin air, the courier has accrued enough horror stories to rival the Goosebumps series. But is it really any worse than its rivals? Helen Coffey looks into…