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The Latest Breaking News from Citizens Advice

Worst energy suppliers for customer service revealed in new league table

A new league table has revealed a surprising energy supplier taking the top spot

The Independent UK

EDF, Utilita and British Gas rated worst energy suppliers for customer service

Service ratings across energy sector between January and March among lowest ever, says Citizens Advice

The Guardian - UK

Almost a third of household smart meters not working properly, says Citizens Advice

Charity says tech problems and poor customer service mean millions in Great Britain missing out on promised benefits

The Guardian - UK

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Home Office slammed by advice centres over plans to hike fees

CITIZENS Advice Scotland (CAS) has condemned Home Office proposals to increase charges for advice services as research shows a 249 rise in demand…

The National (Scotland)

What are my rights if an event is cancelled or rescheduled? When you can get a refund

What regulations say about getting your money back

Evening Standard

Alarm at growing number of working people in UK ‘struggling to make ends meet’

UK debt advice charity warns that cost of living crisis and higher rents are pushing younger full-time workers into difficulties

The Guardian - UK

‘I was flabbergasted’: refunds for unused subscriptions may be easier than you think

Whether the deal auto-renewed without your knowledge or you forgot a free trial had ended, try asking for your money back

The Guardian - UK

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‘They’re heartless’: how one woman fell victim to the carer’s allowance trap

Karina Moon, who is sole carer for her daughter most of the week, was told she needed to repay £11,292.75 or be prosecuted for fraud

The Guardian - UK

Fears of spiralling debt as ‘buy now pay later’ credit quadruples in UK

Campaigners and MPs demand regulation of sector as struggling consumers increasingly use the deals to buy everyday essentials

The Guardian - UK

Number of households seeking help over energy debt legal action doubles

Suppliers increasingly opting to take customer to court to recover unpaid bills, Citizens Advice says

The Guardian - UK

‘Negative budgets’: cost of living crisis could lose the Tories dozens of seats

Research finds that in 85 Tory-held seats the number of people with negative budgets is higher than the Tory majority

The Guardian - UK

Rape and sexual harassment reported by foreign care workers across UK

Multiple cases of abuse and exploitation have been documented, but many staff feel ‘powerless to complain’ for fear of losing the right to work in the country

The Guardian - UK

Spending on accidental subscriptions has doubled in a year in UK

Charity says problem getting worse, after hard-to-cancel contracts trapped quarter of UK adults last year at cost of £688m

The Guardian - UK

Citizens Advice says Sizewell C costs should not be paid with energy bill hikes

Independent advice provider calls for clarity on funding and says project may offer ‘poor value for money’

The Guardian - UK

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The Guardian - UK

‘Seriously ill’ mental health inpatients told to attend jobcentre or risk losing benefits

‘It’s beyond ridiculous’ say campaigners in England – rules state that nobody in hospital should be required to attend in person

The Guardian - UK

Eight million UK households to get £299 cost of living payments from Tuesday

Last of three instalments totalling up to £900 paid to people on means-tested benefits

The Guardian - UK

When a Citizens Advice has to close despite demand being ‘off the scale’

In Mansfield, the council could not afford the funding needed by a service that is vital to one of the UK’s most deprived areas

The Guardian - UK

Charities warn of ‘devastating knock-on impact’ of English councils’ financial crisis

Exclusive: Local voluntary groups forced to cut services or close as council funding pulled

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The Guardian - UK

More than 2m UK prepay meter users to be cut off from gas or electric this winter

Citizens Advice anticipating busiest winter ever for helping people who cannot afford to top up

The Guardian - UK

Government agencies and councils ‘more aggressive than banks’ over debt

Financial advice groups tell MPs rigid enforcement by central and local government is compounding problems for people in arrears

The Guardian - UK

Britain is a poorer, sicker place. No wonder disability claims have trebled in a decade

Rishi Sunak denies it: but the government’s own figures tell us how the country’s health has been afflicted by austerity, says Guardian columnist Polly Toynbee

The Guardian - UK

Record numbers in UK seeking help with energy bills and food costs

Citizens Advice figures show an unparalleled number of people unable to pay their bills in 2023

The Independent UK

Worried about paying your energy bills this winter? Here’s what to do

Energy debt can also have a big impact on mental wellbeing, writes Yolanthe Fawehinmi.

The Independent UK

Cost of living emergency ‘evolving’ as failures to tackle housing crisis ‘starting to bite’, say experts

‘The crushing vice is now really housing,’ warns Citizens Advice as new report outlines ongoing hardships facing households

The Guardian - UK

UK’s top mobile firms face £3.3bn class action lawsuit over ‘loyalty penalties’

Campaigner Justin Gutmann alleges EE, Vodafone, Three and O2 have ‘systematically exploited millions of loyal customers’

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