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The Latest Breaking News from Telstra

A $100 million fine for ‘appalling’ predatory sales practices caps a horror week for Optus

A Federal Court judge on Wednesday ordered Optus to pay a A$100 million fine for its “appalling” high-pressure sales tactics over several years up to 2023. More than 400 people were pressured or misled into buying phones or contracts they didn’t want, couldn’t afford – or in some cases couldn’t…

The Conversation

How exactly would a Triple Zero custodian help prevent a repeat of the fatal Optus outage?

In the wake of last week’s Optus network outage that left multiple people dead after they were unable to call Triple Zero for help, there has been much discussion about the need for a Triple Zero custodian in Australia.

The Conversation

Should the Optus chief quit? These 5 fixes would do far more to stop another 000 failure

Asked today whether Optus’s chief executive should be considering his future after the “completely unacceptable” Triple Zero outage, Prime Minister Anthony Albanese told the ABC “I would be surprised if that wasn’t occurring.” Communications Minister Anika Wells has also vowed “Optus will be held to account”.

The Conversation

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Optus admits process not followed after it missed at least five warnings of triple zero outage

Albanese government under pressure to ensure stiff penalties are imposed as emergency management minister blasts telco as “absolutely disgraceful”

The Guardian - AU

Optus Triple Zero outage has left multiple people dead. A telecommunications expert explains what went wrong – and how to fix it

Multiple people have died after a botched Optus network upgrade on Thursday prevented around 600 emergency calls to Triple Zero across Australia.

The Conversation

Cost and complexity leaves the telco sector on hold

Australia must move faster in deploying telecommunications infrastructure or risk falling behind in the AI race, Telstra chief Vicki Brady says.

AAP

‘We are teaching the machine to take our job’: Banks bet big on AI as thousands of jobs cut

Across the banking sector, thousands of jobs have been lost at the same time as AI use soars in clerical and customer service roles

The Guardian - AU

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Victims' Commissioner resigns after DV hotline debacle

A state's Victims' Commissioner has resigned after damning findings from a review into a domestic violence helpline.

AAP

Google’s secret deals with major Australian phone companies backfire spectacularly with $36m penalty

Google's dirty little secret just cost them big.

We Got This Covered

Google slapped with €30M fine for anticompetitive deals with Australia's largest telcos

The tech giant signed deals with two major telcos to exclusively pre-install their search engine on phones—behaviour which is illegal in Australia.

Euronews

Google Slapped With $36 Million Fine Amid Anti-Competitive Practices In Australia

Alphabet‘s Google (NASDAQ:GOOG) (NASDAQ:GOOGL) has agreed to pay a hefty fine of $36 million in Australia. This comes after allegations of anti-competitive practices involving the country’s two largest telecom companies.

Benzinga

Google to pay $36M fine for anticompetitive deals with Australia's largest telcos

Google has agreed to pay a $36 million fine for anticompetitive deals with Australia's two largest telcos

The Independent UK

Google cops $55m fine for search engine deals on phones

Google engaged in anti-competitive behaviour when it asked telcos to install only its search engine on phones, Australia's competition watchdog says.

AAP

Price hikes, job cuts push telco's modest profit lift

Australia's largest telecommunications company has posted a 30 per cent increase in its annual profit, but investors are unimpressed.

AAP

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The Guardian - AU

More than half of calls to Queensland domestic violence helpline unanswered for full month last year, report finds

Audit of DVConnect commissioned by LNP government reveals ‘damning’ findings, minister for prevention of domestic and family violence says

AAP

Telco denies hundreds of job cuts linked to AI adoption

Telstra says hundreds of job cuts are linked to its restructure of a division providing professional services which had strayed too far from its core offering.

AAP

AI chatbots pushing buttons of weary telco customers

While the rates of telco customers making complaints rise, companies continue to roll out dehumanised customer service bots to help their bottom line.

AAP

Telco misdeeds sharpen case for Indigenous leadership

Repeated misconduct by major telcos in selling to remote communities highlights the need to embed Indigenous leaders, a corporate adviser says.

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AAP

Telco TPG cops warning for triple-zero code breach

A telco that did not declare an outage to relevant parties has been given a warning as a watchdog cracks down on triple-zero code breaches.

AAP

Space to Gympie and beyond: satellite texts go live

Telstra has begun rolling-out the nation's first satellite to mobile texting service, a move the telco hopes will keep rural Australians better connected.

The Guardian - AU

Telstra expects to shrink workforce as it leans in ‘hard’ on AI — including in customer service

Company tells investors ‘we will embrace AI’ and suggests autonomous AI agents could soon play a role

Pedestrian.tv

Vodafone Accuses Telstra Of Misleading Australians With Its Coverage Claims

Vodafone has called for a regulatory investigation, alleging Telstra appears to have been misleading Australians "for more than a decade".

AAP

Telstra accused of beating around the bush on coverage

Telstra admits changing its website to update coverage claims, but denies it misled customers as the consumer watchdog considers the allegations.

AAP

Telco complaints a symptom of cost-of-living crisis

Telcos are failing to offer sufficient help to customers struggling to pay their bills, as the telecommunications watchdog receives a spike in complaints.

AAP

Calls go out to dial in payphones as national landmarks

Three public phones that have supported Australians in emergencies are being nominated to be made national landmarks.

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