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The Latest Breaking News from Stephen Rue

Optus chiefs to hang it up after triple-zero failures

Optus says two chief officers are leaving as part of "planned leadership transitions" following its network's triple-zero outages.

AAP

Hearings reveal Optus bungled triple-zero outage email

Federal authorities only found out about a catastrophic Optus triple-zero outage a day after it was resolved because the telco notified the wrong email address.

AAP

Heat dialled up on minister over triple-zero outages

Communications Minister Anika Wells has been questioned about her handling of a triple-zero outage, as reforms to the emergency network are introduced.

AAP

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Optus boss ‘has a lot of work to do’, Anika Wells says after meeting telco in wake of triple-zero outages

Minister asks parent company to appoint external reviewer in attempt to restore Australians’ faith in emergency calls

The Guardian - AU

'Scapegoating' Optus blames tech, staff for outages

Optus has blamed technical equipment and human error for two emergency call outages as the prime minister pans the telco for its "unacceptable" failures.

AAP

'Unacceptable': second triple-zero Optus outage slammed

A second Optus triple-zero outage in as many weeks has raised the ire of a premier as calls mount for the government to empower regulators rather than telcos.

AAP

A $100 million fine for ‘appalling’ predatory sales practices caps a horror week for Optus

A Federal Court judge on Wednesday ordered Optus to pay a A$100 million fine for its “appalling” high-pressure sales tactics over several years up to 2023. More than 400 people were pressured or misled into buying phones or contracts they didn’t want, couldn’t afford – or in some cases couldn’t…

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Optus fined $66 million for 'appalling' conduct in sales to vulnerable customers in Australia

An Australian judge has fined telecommunications giant Optus $66 million for unconscionable conduct under consumer law

The Independent UK

Optus chief blames human error for triple-zero disaster

A major Optus outage that left Australians without access to emergency services has been blamed on human error as its embattled CEO fights to keep his position.

AAP

Chris’s triple-zero calls were met with silence. Now out of hospital, he wants Optus to know lives are at stake

As governments condemn Optus for failing the Australian people, consumers worry the telco has ‘not learned from its previous experience’

The Guardian - AU

Optus To Face ‘Significant Consequences’ For 000 Outage During Which Three People Died

Communications Minister Anika Wells says the telco has “failed the Australian people”.

Pedestrian.tv

Australia will overhaul telecommunications after Optus emergency call failure linked to 4 deaths

Australia has foreshadowed changes to the nation’s telecommunications industry after a major company’s failure to connect hundreds of emergency calls was linked to four deaths

The Independent UK

Telco 'cowboys' not held to account after prior outage

A reliance on self-regulation has turned the telco sector into the wild west, an expert warns as Optus reels in the aftermath of another serious outage.

AAP

Optus admits process not followed after it missed at least five warnings of triple zero outage

Albanese government under pressure to ensure stiff penalties are imposed as emergency management minister blasts telco as “absolutely disgraceful”

The Guardian - AU

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AAP

Optus boss answers calls to quit as outage fiasco grows

The head of Optus has blamed a failure of "established processes" to address a triple-zero outage connected to three deaths, as calls for penalties mount.

The Guardian - AU

Optus confirms fourth death after CEO reveals warnings of failed triple zero calls not escalated

Emergency calls were offline for nearly 14 hours, during which four people died – including an eight-week-old baby

AAP

Fourth death during Optus triple zero outage confirmed

A West Australian has become the fourth confirmed death linked to an Optus outage that prevented customers from calling triple zero.

The Independent UK

Three dead during phone network failure that affected emergency calls in Australia

Welfare checks found three people dead in households who had attempted to make emergency triple zero calls

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The Guardian - AU

‘Incompetent’: SA premier slams Optus as eight-week-old baby among three who died when triple zero calls failed

Peter Malinauskas criticised the telco for its communications after two people in South Australia and one in Western Australia died during the network upgrade

AAP

Three die as Optus triple-zero glitch impacts hundreds

Optus has apologised to telco customers as an outage that blocked triple-zero calls to hundreds of people in three states is linked to three deaths.

The Guardian - AU

Optus agrees to $100m penalty for selling phones to customers who couldn’t afford them or were out of range

Telco’s chief executive says company ‘failed customers’ and conduct was inexcusable

Pedestrian.tv

Optus Cops $100M Fine Over Sales Tactics To Vulnerable Customers: ‘Unacceptable’

Optus has been penalised for selling customers phones and contracts they didn't want or need, following court action brought by the ACCC.

AAP

Optus says yes to record $100m fine for dodgy sales

Optus has agreed to a record fine for "unconscionable" sales to hundreds of consumers, including in remote Indigenous communities its network didn't cover.

The Guardian - AU

AI to transform telecoms but technology won’t completely replace humans, new Optus CEO says

Stephen Rue says artificial intelligence will improve customer service and efficiency, but people required for decisions

The Guardian - AU

Price, speed and Elon Musk: why some Australians are ditching the NBN

While politicians argue over who to blame for a decline in Australia’s broadband uptake, customers are seeking more affordable ways to get online

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