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The Latest Breaking News from Services Australia

Albanese government axing external debt collectors in bid to prevent another robodebt

Welfare debt reform means citizens are no longer ‘guilty until proven innocent’, says government services minister Bill Shorten

The Guardian - AU

Labor under pressure to ban use of Israeli spyware in investigations of alleged welfare fraud

Service Australia’s use of technology at odds with joint statement Australia made with White House and others arguing for controls on commercial spyware

The Guardian - AU

Mutual obligations processes tightened after Legalise Cannabis NSW allowed to use Centrelink recipients as volunteers

The government cracks down on which organisations can use job seekers chasing mutual obligations points as volunteers, after questions from the ABC led to an admission it mistakenly approved a political party.

ABC News

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Bill Shorten calls for more answers after review finds government contracts failed to meet standards

Government Services Minister Bill Shorten calls for further investigation into several government contracts worth hundreds of millions of dollars over potential conflicts of interest.

ABC News

Cybersecurity funds should go towards beefing up Centrelink voice authentication, Greens say

David Shoebridge says some of the $10bn allocated to Redspice program should counter misuse of AI

The Guardian - AU

Ask the Expert: What you can do with your super – and when you can do it

Whether you want to add to your super or use it to invest, it pays to know what restrictions are in place before you start.

The New Daily

Well Shit: Turns Out AI Can Access Yr Centrelink ATO Accounts By Cloning Yr Voice

Turns out AI can access your ATO accounts using voice cloning software.

Pedestrian.tv

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AI can fool voice recognition used to verify identity by Centrelink and Australian tax office

Exclusive: Voiceprint program used by millions of Australians to access data held by government agencies shown to have a serious security flaw

The Guardian - AU

Centrelink understaffing and delays having 'tragic impacts'

Centrelink needs more resources for staff and training, legal experts say.

The Canberra Times

‘I can’t forget’: frontline worker gives searing indictment of robodebt as architects of scheme due to give evidence

Centrelink employee told the commission she would never forget what staff were ‘forced’ to do to victims of the program

The Guardian - AU

ADF personnel leave Kimberley flood zone as weary homeowners continue to rebuild

As the military winds down its relief operations, residents in the flood-devastated Fitzroy Valley wonder when support funds will be made available.

ABC News

Revealed: more Australians than ever are paying to see a doctor as new data shows worst-hit areas

Exclusive: Data obtained by Guardian Australia shows the areas suffering the biggest drop in fully bulk-billed GP patients

The Guardian - AU

‘Less than optimal’: Centrelink call wait times blow out amid staff shortages

Labor government blames Coalition for cutting the agency’s workforce by around 13% from 2016 levels

The Guardian - AU

Centrelink faces staff shortage as wait times increase

Officials have told a parliamentary hearing economic conditions has led to a surge in demand for Centrelink, while the service is short by more than 500 staff.

AAP

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The Canberra Times

Public service grads pass on their top tips

'Just jump in,' former grads urge their new colleagues.

ABC News

Could hiring more neurodivergent people help fix Australia's skills shortage?

Is hiring more neurodivergent people like Jacinta Reynolds one solution to Australia's skills shortage?

ABC News

Fitzroy Crossing flood victims left frustrated by slow, complex roll out of federal relief payments

With at least 35 houses needing a complete rebuild, Fitzroy Crossing locals say "immediate" $200 relief payments are proving difficult to access.

ABC News

Fake myGov profiles are being used to hack ATO accounts. Sue found this out the hard way

A routine meeting with her accountant turned into a nightmare for Sue. The retiree is a model citizen for digital security hygiene, but her caution wasn't enough to protect her identity from hackers exploiting this loophole.

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news in one place.

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ABC News

Robodebt inquiry, set to hear from Coalition members, hears Services Australia staff were alarmed about scheme

Ahead of Scott Morrison and Marise Payne appearing before the robodebt royal commission, the inquiry has heard Services Australia staff were "incensed" and "alarmed" about the scheme.

The Conversation

Will AI decide if you get your next job? Without legal regulation, you may never even know

The use of artificial intelligence (AI) and other automated decision-making tools in recruitment is on the rise among Australian organisations. However, research shows these tools may be unreliable and discriminatory, and in some cases rely on discredited science.

ABC News

Robodebt royal commission told Human Services staffers attempted to influence ombudsman report into troubled scheme

A bureaucrat who helped manage the Robodebt "crisis" in 2017 tells a royal commission it is "normal practice" for public servants to provide wording to independent statutory bodies investigating government programs.

The Canberra Times

Services Australia digital experience 'likely to get worse' with contractor cuts: Fletcher

At least 400 contractors were told their employment was ending on December 2.

The Guardian - AU

‘You are being misled’: the Centrelink worker who tried to stop robodebt as it started

Exclusive: As the disastrous program gathered pace, Colleen Taylor reached out to her boss with strong concerns, only to be dismissed as overly sympathetic to welfare recipients

The Guardian - AU

Bill Shorten reveals review into Stuart Robert ‘lobbying scandal’ claims

The former Coalition minister denies he influenced government contracts, declaring in parliament he had ‘zero involvement’

The New Daily

Integrity bill passes lower house as new accusations emerge

The government is a step closer to achieving a signature campaign pledge after the bill for its integrity body passed the lower house.

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