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The Latest Breaking News from Serco

ATO outsource call centre workers paid 40% less than public service peers, Fair Work submission claims

In lead-up to ‘same job, same pay’ hearings, former call centre worker Nathan Brunne says pay gap is structural and widens at senior levels

The Guardian - AU

The effectiveness of private prisons is debatable – why does Australia have so many?

This month, the South Australian government extended a contract with a private firm to manage a men’s prison in Adelaide for another five years, despite a damning report about its operations.

The Conversation

UK defence firm Ultra Electronics to pay £15m after SFO bribery investigation

Company accepts it failed to prevent bribery in connection with contracts in Algeria and Oman sought through agents

The Guardian - UK

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The HMS Dragon row: why has it taken so long to get a UK destroyer to Cyprus?

The government said a week ago the warship would be deployed but it is still at dock. What is happening?

The Guardian - UK

‘We should have seen this coming’: Why a Royal Navy ship took so long to set sail for Cyprus after Iran strike

HMS Dragon has set sail a week after the prime minister announced its deployment

The Independent UK

Cocaine bungle exposes prison failures, union says

Violence, drugs and understaffing at a remand centre are a constant safety threat and politicians must commit to returning it to public hands, a union says.

AAP

Care failings before man’s death at immigration detention centre, inquest hears

Théophile Kaliviotis died in custody at Brook House immigration removal centre near Gatwick Airport

The Independent UK

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‘I did this to help and now I’m the one who’s going to need help’: NDIS call handlers describe pressure cooker workplace

Serco-run operation regularly fails because staff are not properly trained and pushed to meet call volume targets, a senior NDIA employee says

The Guardian - AU

Serco accused of ‘petty and vindictive’ removal of artwork from court cells

Government contractor stripped custody suites in England and Wales of motivational murals, report says

The Guardian - UK

Workers accuse new company managing Australia’s immigration detention centres of running them ‘like a prison’

Exclusive: Critical incidents and workplace safety concerns have increased in the 10 months since MTC took over management of the centres, staff claim

The Guardian - AU

Handcuffs, hallucinations and riot squads: Inside the UK’s most notorious immigration detention centre

SPECIAL REPORT: Brook House near Gatwick airport was the subject of an independent inquiry after G4S guards were filmed abusing detainees in 2017. Now, The Independent has obtained stark written accounts from officers at the site that reveal chaotic conditions in which restraint and force are being used against vulnerable…

The Independent UK

Outsourced call centre staff at NDIS have to pretend to work for government, workers say

Serco employees also say they are given email addresses identical to public servants, making them indistinguishable

The Guardian - AU

‘Bizarre’ bonuses and sausage sizzles: how Australia’s outsource call centres try to lure in poorly paid workers

Staff at four private contractors with government agency contracts say training is poor, morale is low and the attrition rate is high

The Guardian - AU

Inside London’s crippling court delays as Labour moves to cut back jury trials

Labour is bringing the axe down on jury trials, but people in court tell a different story of where the chronic delays come from

Evening Standard

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Evening Standard

Stocks rise as inflation dips and oil price rebounds

The headline Consumer Prices Index rose 3.2% year-on-year in November, slowing from 3.6% in October.

The Guardian - AU

‘It feels as if I’m working for the ATO – except for the pay’: test case could put brakes on tax office outsourcing

Fair Work Commission case involving ATO could influence viability of many outsourced government service arrangements, expert says

The Independent UK

Probation is in perpetual crisis. Can it protect the public from tens of thousands more criminals on the streets?

SPECIAL REPORT : There is a danger the ailing Probation Service is being ‘set up to fail’, the chief inspector of probation has warned, as the nation prepares for the biggest justice system overhaul in a generation, Amy-Clare Martin reports

The Guardian - UK

London councils have a ‘sustained reliance’ on private firms as report shows £500m spend

Exclusive: Research prompts warning that authorities rely on companies to carry out basic functions

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The Guardian - UK

Sevenfold increase in serious incidents at UK immigration detention centre, report finds

Incidents rose from four in 2023 to 28 in 2024 as 22 Serco officers also investigated for serious misconduct at Gatwick centre

The Guardian - UK

Excessive restraint in immigration detention centres ‘deeply concerning’, report finds

Watchdog says force being applied ‘inconsistently, disproportionately, and without adequate justification’

The Guardian - AU

Worker at Australian Taxation Office call centre takes court action demanding ‘same job, same pay’

Fair Work Commission application comes amid scrutiny of ATO’s use of for-profit call centres

The Guardian - AU

‘The whole thing stinks’: outsourced ATO call centre workers shocked by conditions as callers complain about inexperienced staff

Chartered Accountants Australia and New Zealand also say the ATO’s ‘phone system just doesn’t work’

The Guardian - AU

‘Set up to fail’: ATO outsourcing to private call centres focused on boosting profit not helping Australians

Consumer advocates raise significant concerns as union says contractors use lower-paid staff to boost profit

The Guardian - UK

This hotels saga isn’t really about asylum seekers: it’s a window on to a far bigger scandal

A blistering new report tells a tale of billions wasted and vulnerable people left traumatised, while companies profit from a blundering state, says Guardian columnist Gaby Hinsliff

The Independent UK

Billions squandered on asylum hotels because of Home Office ‘incompetence’

Home Office oversight over asylum accommodation is chaotic and incompetent, causing costs to spiral, influential group of MPs warns

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