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The Latest Breaking News from Services Australia

Centrelink understaffing and delays having 'tragic impacts'

Centrelink needs more resources for staff and training, legal experts say.

The Canberra Times

‘I can’t forget’: frontline worker gives searing indictment of robodebt as architects of scheme due to give evidence

Centrelink employee told the commission she would never forget what staff were ‘forced’ to do to victims of the program

The Guardian - AU

ADF personnel leave Kimberley flood zone as weary homeowners continue to rebuild

As the military winds down its relief operations, residents in the flood-devastated Fitzroy Valley wonder when support funds will be made available.

ABC News

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read the most diverse news in one place.

Revealed: more Australians than ever are paying to see a doctor as new data shows worst-hit areas

Exclusive: Data obtained by Guardian Australia shows the areas suffering the biggest drop in fully bulk-billed GP patients

The Guardian - AU

‘Less than optimal’: Centrelink call wait times blow out amid staff shortages

Labor government blames Coalition for cutting the agency’s workforce by around 13% from 2016 levels

The Guardian - AU

Centrelink faces staff shortage as wait times increase

Officials have told a parliamentary hearing economic conditions has led to a surge in demand for Centrelink, while the service is short by more than 500 staff.

AAP

Public service grads pass on their top tips

'Just jump in,' former grads urge their new colleagues.

The Canberra Times

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Could hiring more neurodivergent people help fix Australia's skills shortage?

Is hiring more neurodivergent people like Jacinta Reynolds one solution to Australia's skills shortage?

ABC News

Fitzroy Crossing flood victims left frustrated by slow, complex roll out of federal relief payments

With at least 35 houses needing a complete rebuild, Fitzroy Crossing locals say "immediate" $200 relief payments are proving difficult to access.

ABC News

Fake myGov profiles are being used to hack ATO accounts. Sue found this out the hard way

A routine meeting with her accountant turned into a nightmare for Sue. The retiree is a model citizen for digital security hygiene, but her caution wasn't enough to protect her identity from hackers exploiting this loophole.

ABC News

Robodebt inquiry, set to hear from Coalition members, hears Services Australia staff were alarmed about scheme

Ahead of Scott Morrison and Marise Payne appearing before the robodebt royal commission, the inquiry has heard Services Australia staff were "incensed" and "alarmed" about the scheme.

ABC News

Will AI decide if you get your next job? Without legal regulation, you may never even know

The use of artificial intelligence (AI) and other automated decision-making tools in recruitment is on the rise among Australian organisations. However, research shows these tools may be unreliable and discriminatory, and in some cases rely on discredited science.

The Conversation

Robodebt royal commission told Human Services staffers attempted to influence ombudsman report into troubled scheme

A bureaucrat who helped manage the Robodebt "crisis" in 2017 tells a royal commission it is "normal practice" for public servants to provide wording to independent statutory bodies investigating government programs.

ABC News

Services Australia digital experience 'likely to get worse' with contractor cuts: Fletcher

At least 400 contractors were told their employment was ending on December 2.

The Canberra Times

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The Guardian - AU

‘You are being misled’: the Centrelink worker who tried to stop robodebt as it started

Exclusive: As the disastrous program gathered pace, Colleen Taylor reached out to her boss with strong concerns, only to be dismissed as overly sympathetic to welfare recipients

The Guardian - AU

Bill Shorten reveals review into Stuart Robert ‘lobbying scandal’ claims

The former Coalition minister denies he influenced government contracts, declaring in parliament he had ‘zero involvement’

The New Daily

Integrity bill passes lower house as new accusations emerge

The government is a step closer to achieving a signature campaign pledge after the bill for its integrity body passed the lower house.

The Canberra Times

Services Australia forced to review hiring process after 11 promotions overturned

The agency said it has "refocused" its processes after the promotions watchdog's slap on the wrist.

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The Guardian - AU

Robodebt: key public officials and debt collectors to appear as royal commission kicks off

Inquiry into botched Centrelink debt recovery scheme starts its first round of hearings on Monday

The New Daily

Ask the Expert: How to invest in this under-utilised reverse mortgage arrangement

For those that are age pension or older it’s a great option if you want to receive regular additional income.

AAP

Brutal dressing down at Centrelink inquiry

Public hearings into the robodebt scandal are fast approaching but the royal commission is still waiting for a stack of important documents.

The Guardian - AU

Optus tells Victorians whose licences were exposed in data breach to register with roads body

Optus yet to give specific information about what to do next to those who used Queensland driver’s licences or a passport to sign up

The Guardian - AU

Staff at security firm G4S on alert after tax numbers and bank details posted online following hack

Exclusive: Ransomware attack on Port Phillip prison revealed in July led to data being posted in mid-September with staff told details this week

The New Daily

Optus unveils hack review amid public fury

Optus has unveiled an external review of its hack as the public and ministers vent their fury at the telco.

AAP

Optus launches external review of breach

Optus will commission an independent, external review of its security systems, controls and processes following a significant cyber attack.

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