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The Latest Breaking News from Optus

Embattled telco takes another hit after anti-scam fail

Optus has paid a six-figure fine after a technical glitch let scammers gain access to customers' bank accounts.

AAP

Sydney resident died after triple-zero call didn’t work on Samsung phone, TPG says

Early investigations suggest device was using software incompatible with emergency calls on TPG network

The Guardian - AU

Customer dies after triple-zero fails on mobile phone

The embattled telco industry remains in the spotlight after a customer died when their phone could not make triple-zero calls.

AAP

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Optus reports improved customer base prior to outages

Optus has posted improved financials and a growing customer base in the six-month period leading up to catastrophic triple-zero failures.

AAP

Fresh triple-zero fears as Optus hit by another outage

Optus has reported an outage affecting its network in a large regional area with customers at risk of once again being frozen out of emergency calls.

AAP

Even if heads roll at Optus, we may not know much about their executive payouts

Optus has promised its staff will be held accountable for September’s Triple Zero outage – but only after “the dust settles” on current investigations. Three deaths have been linked to the outage.

The Conversation

Optus backs outage acts after keeping officials in dark

Optus leaders took nearly 18 hours to tell authorities deaths had been linked to a triple-zero outage, but they say the company followed the law.

AAP

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Optus execs, regulator get date for Senate grilling

The fallout from the deadly Optus triple-zero outage in September will ramp up as those in charge at the telco face a probe into the tragedy.

AAP

Jane Hume renews push to lift nuclear energy ban – as it happened

Follow the latest updates live

The Guardian - AU

Optus, minister to be grilled as inquiry gets go-ahead

Optus executives and the minister in charge of the triple-zero network will be probed as an inquiry into emergency outages is given the green light.

AAP

'Get on board': minister's environment overhaul appeal

Negotiating the passage of major environment reforms through parliament is pulling the federal government in different directions.

AAP

Telco watchdog rejects industry plan to help customers

After almost two years of wrangling, the telco watchdog says the industry's proposed measures to protect customers from exploitation need more work.

AAP

Free phones for some in Samsung triple-zero 'debacle'

Some Samsung phone users with old mobiles will get free replacements after triple-zero glitches, but not everyone will be so lucky.

AAP

Bombshell Glitch Exposed: Why Telstra's Samsung Phones Fail Triple Zero in Crisis?

Exposed: Why 70+ Samsung models fail Triple Zero during outages. Telstra urges replacements—echoes Optus deaths.

International Business Times UK

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AAP

Optus chiefs to hang it up after triple-zero failures

Optus says two chief officers are leaving as part of "planned leadership transitions" following its network's triple-zero outages.

The Guardian - AU

Australian executives don’t deserve big bonuses. It’s time to end the cult of the CEO

Hardly anyone now believes in the neoliberal myth that giving more money to already highly paid executives leads to better companies

AAP

Samsung phones to be binned over triple-zero call fault

More than 70 older models of Samsung phones will have to be replaced or updated after testing revealed a flaw in connecting certain emergency calls.

The Guardian - AU

CSL and Optus pay millions to executives despite paying no company tax in Australia

Biotech company argues high pay is required to retain and attract ‘world-class’ talent

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The Conversation

Some major Australian towns still have poor phone reception. It’s threatening public safety

Australians rely on their phones and the internet for education, business, socialising and in emergencies. And as Optus’ recent Triple Zero outage highlights, the consequences of a network outage can be fatal.

AAP

Financial hardship complaint spike no big issue: telcos

A troubling report that found a spike in some complaints within the telecommunications industry has been downplayed by an industry figure.

The Conversation

How do Triple Zero calls actually work? A telecommunications expert explains

Making a call to triple zero (000) for a life threatening or time-critical emergency is something most of us learn how to do when we first use a phone.

The Independent UK

Australia’s telecom company sent outage alerts to wrong emails as hundreds of emergency calls failed

Optus’s outage emails went to wrong government address and remained unread for over a day

The Guardian - AU

News Corp Australia chair says social media platforms are ‘true monsters’ and ‘torment our children’

Michael Miller also says media must unite against second ‘big steal’ by tech companies seeking changes to copyright law to access content for free

AAP

Hearings reveal Optus bungled triple-zero outage email

Federal authorities only found out about a catastrophic Optus triple-zero outage a day after it was resolved because the telco notified the wrong email address.

AAP

Heat dialled up on minister over triple-zero outages

Communications Minister Anika Wells has been questioned about her handling of a triple-zero outage, as reforms to the emergency network are introduced.

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