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The Latest Breaking News from Optus

Telco watchdog rejects industry plan to help customers

After almost two years of wrangling, the telco watchdog says the industry's proposed measures to protect customers from exploitation need more work.

AAP

Free phones for some in Samsung triple-zero 'debacle'

Some Samsung phone users with old mobiles will get free replacements after triple-zero glitches, but not everyone will be so lucky.

AAP

Bombshell Glitch Exposed: Why Telstra's Samsung Phones Fail Triple Zero in Crisis?

Exposed: Why 70+ Samsung models fail Triple Zero during outages. Telstra urges replacements—echoes Optus deaths.

International Business Times UK

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Optus chiefs to hang it up after triple-zero failures

Optus says two chief officers are leaving as part of "planned leadership transitions" following its network's triple-zero outages.

AAP

Australian executives don’t deserve big bonuses. It’s time to end the cult of the CEO

Hardly anyone now believes in the neoliberal myth that giving more money to already highly paid executives leads to better companies

The Guardian - AU

Samsung phones to be binned over triple-zero call fault

More than 70 older models of Samsung phones will have to be replaced or updated after testing revealed a flaw in connecting certain emergency calls.

AAP

CSL and Optus pay millions to executives despite paying no company tax in Australia

Biotech company argues high pay is required to retain and attract ‘world-class’ talent

The Guardian - AU

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Some major Australian towns still have poor phone reception. It’s threatening public safety

Australians rely on their phones and the internet for education, business, socialising and in emergencies. And as Optus’ recent Triple Zero outage highlights, the consequences of a network outage can be fatal.

The Conversation

Financial hardship complaint spike no big issue: telcos

A troubling report that found a spike in some complaints within the telecommunications industry has been downplayed by an industry figure.

AAP

How do Triple Zero calls actually work? A telecommunications expert explains

Making a call to triple zero (000) for a life threatening or time-critical emergency is something most of us learn how to do when we first use a phone.

The Conversation

Australia’s telecom company sent outage alerts to wrong emails as hundreds of emergency calls failed

Optus’s outage emails went to wrong government address and remained unread for over a day

The Independent UK

News Corp Australia chair says social media platforms are ‘true monsters’ and ‘torment our children’

Michael Miller also says media must unite against second ‘big steal’ by tech companies seeking changes to copyright law to access content for free

The Guardian - AU

Hearings reveal Optus bungled triple-zero outage email

Federal authorities only found out about a catastrophic Optus triple-zero outage a day after it was resolved because the telco notified the wrong email address.

AAP

Heat dialled up on minister over triple-zero outages

Communications Minister Anika Wells has been questioned about her handling of a triple-zero outage, as reforms to the emergency network are introduced.

AAP

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AAP

'Fight Labor': Libs urge unity after Hastie resignation

Liberals are being warned from within that they could lose seats if internal rifts aren't put to bed following the front bench resignation of Andrew Hastie.

The Conversation

Your say: week beginning October 6

Every day, we publish a selection of your emails in our newsletter. We’d love to hear from you, you can email us at yoursay@theconversation.edu.au.

AAP

Optus in government's sights as parliament returns

Telco execs, the communications minister, government bureaucrats and the opposition leader will face tough questions when federal parliament returns.

The Guardian - AU

Afternoon Update: SA Ambulance not notified about triple-zero outage; accused police killer’s outburst; and Taylor Swift’s new album

South Australia is signed up to a system that’s supposed to send notifications when Optus has a triple-zero outage – but that didn’t happen

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The Guardian - AU

Optus among companies earning billions in Australia but paying no income tax

Latest ATO report reveals string of mostly multinational firms continue to be able to pay no or very little income tax, including Netflix, Apple and Microsoft

The Guardian - AU

SA Ambulance received no alerts from service meant to notify authorities during Optus triple zero outage last month

Exclusive: Despite being signed up to a new alert system, the South Australian emergency service was not notified during September’s triple zero outage

The Guardian - AU

Optus’s triple-zero outage could boost Telstra’s customers – and allow it to charge even more

No longer competing on price, Telstra is benefitting from consumer inertia, a strong regional network and Optus outages, consumer advocates say

The Guardian - AU

Optus boss ‘has a lot of work to do’, Anika Wells says after meeting telco in wake of triple-zero outages

Minister asks parent company to appoint external reviewer in attempt to restore Australians’ faith in emergency calls

AAP

'Scapegoating' Optus blames tech, staff for outages

Optus has blamed technical equipment and human error for two emergency call outages as the prime minister pans the telco for its "unacceptable" failures.

The Guardian - AU

Anika Wells to meet Singtel’s boss as Optus experiences second triple-zero outage in less than two weeks

Optus says it confirmed the welfare of all callers who called triple zero after an issue affected Illawarra region in NSW

The Guardian - AU

Afternoon Update: another Optus triple-zero outage; skydivers leap from doomed plane; and Bad Bunny to headline Super Bowl

The telco says a mobile phone tower issue in Dapto affected calls, with nine triple-zero call failures identified

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