The Latest Breaking News from Optus

No longer competing on price, Telstra is benefitting from consumer inertia, a strong regional network and Optus outages, consumer advocates say

Minister asks parent company to appoint external reviewer in attempt to restore Australians’ faith in emergency calls

Optus has blamed technical equipment and human error for two emergency call outages as the prime minister pans the telco for its "unacceptable" failures.

Optus says it confirmed the welfare of all callers who called triple zero after an issue affected Illawarra region in NSW

The telco says a mobile phone tower issue in Dapto affected calls, with nine triple-zero call failures identified

Telco says nine 000 emergency services calls failed during outage in Dapto region and apologises to customers

All the day’s news as it unfolded

A second Optus triple-zero outage in as many weeks has raised the ire of a premier as calls mount for the government to empower regulators rather than telcos.

Privately owned monopolies always look to increase profits at the expense of consumers. Australia must hasten its return to public ownership of vital infrastructure

Optus finds itself in a perilous situation once again. Last week’s 13-hour Triple Zero network outage left about 480 customers unable to call for emergency help. Three deaths linked to the outage are being investigated.

A Federal Court judge on Wednesday ordered Optus to pay a A$100 million fine for its “appalling” high-pressure sales tactics over several years up to 2023. More than 400 people were pressured or misled into buying phones or contracts they didn’t want, couldn’t afford – or in some cases couldn’t…