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The Latest Breaking News from Marc Benioff

Salesforce CEO Marc Benioff says his company has cut 4,000 customer service jobs as AI steps in: ‘I need less heads’

Billionaire tech boss Marc Benioff isn’t the only one replacing customer service and sales roles with AI—Klarna and Microsoft have also slashed the departments.

Fortune

Salesforce CEO says it cut 4,000 support jobs - and replaced them with AI

Salesforce’s customer support headcount has dropped from 9,000 to just 5,000 – thanks to AI.

TechRadar

"I need fewer heads": Salesforce CEO Marc Benioff says AI agents have replaced 4,000 support roles at the company — but remains deeply skeptical of AGI, which he likens to hypnosis

Salesforce CEO Marc Benioff recently revealed that he scaled down the company's support staff from 9,000 to 5,000 due to productivity gains from AI agents.

Windows Central

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Your smartest employee might not be human

Agents aren’t tools, they’re teammates. Just like humans, they need induction, training and appropriate limitations on what they can do, and how.

TechRadar

Palantir's Engineer Embedding Strategy Is 'Cool,' Says Salesforce CEO, But It Is Their Price List That Made Him Go 'Whoa'

Salesforce Inc. (NYSE:CRM) CEO Marc Benioff acknowledged that Palantir Technologies Inc. (NASDAQ:PLTR) pricing strategies have prompted him to reconsider his company’s own pricing model, calling Palantir’s forward-deployed engineer concept “very cool” during an interview published on Thursday.

Benzinga

More Than 70% Of Americans Fear AI Could Cause Permanent Job Loss, A New Poll Shows. Two-Thirds Worry It Could Be Used To Fuel Political Chaos

Most Americans are uneasy about artificial intelligence, especially when it comes to jobs and national stability. A new Reuters/Ipsos poll found that 71% of U.S. adults are worried AI will put “too many people out of work permanently.”

Benzinga

CEO Says AI Is Taking On 'Soul-Crushing Jobs' With Agents That Work 24/7, Never Eat, And Never Need Benefits

Artificial intelligence is rapidly reshaping how major companies run their operations, with some executives saying it's already transforming the workforce. ServiceNow Inc. (NYSE:NOW) CEO Bill McDermott says AI agents are taking over repetitive, draining work—and doing it without lunch breaks or healthcare benefits.

Benzinga

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While Investors Scrutinize CEO Marc Benioff's Planned Stock Sale, Is Salesforce's AI Growth Engine Just Getting Started?

Salesforce Inc (NYSE:CRM) has faced a difficult 2025, with shares tumbling nearly 30% year-to-date as of Tuesday’s market close. Here’s what investors need to know.

Benzinga

Why Salesforce CEO Marc Benioff doesn't seen a white collar jobs apocalypse despite big gains from AI agents

Benioff says AI agents do 30% to 50% of the work within Salesforce, but the tech isn't reliable enough to take humans out of the loop

Fortune

Salesforce Underperforms Market As Growth Concerns Plague CRM Giant

Salesforce (NYSE:CRM) stock has significantly underperformed the broader tech market this year, plummeting nearly 22% while the SP 500 Information Technology Sector Index has gained 9%.

Benzinga

Marc Benioff says AI is radically reshaping Salesforce, and 51% of Q1 hiring was internal as thousands of employees were redeployed

"AI is not destiny. We must choose wisely. We must design intentionally. And we must keep humans at the centre of this revolution."

Fortune

The first big winners in the race to create AI superintelligence: the humans getting multi-million dollar pay packages

Despite the pessimism about job security in the AI era, one tiny group of humans has become extraordinarily valuable: Those creating AI.

Fortune

CEOs have a new AI flex

Also: All the news and watercooler chat from Fortune.

Fortune

The new CEO flex: Bragging that AI handles exactly X% of the work

Big Tech CEOs love to boast that AI is doing the work—but the numbers they cite are surprisingly vague, and the real impact is hard to track.

Fortune

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Windows Central

Marc Benioff says "AI is doing 30-50% of the work at Salesforce now" — after debating software engineer hires due to incredible productivity gains from agentic AIs

Salesforce CEO Marc Benioff revealed that AI is doing up to half of the work at his company right now.

Benzinga

Marc Benioff Says AI Now Handles Up To 50% Of Work At Salesforce — Could An AI Agent Eventually Take Over His Job?

On Thursday, Salesforce, Inc. (NYSE:CRM) CEO Marc Benioff reiterated that artificial intelligence is already handling up to half of the company's tasks and revealed whether an AI agent could replace him in the future.

Benzinga

AI Runs Up To Half The Show At Salesforce, CEO Says

Salesforce, Inc. (NYSE:CRM) CEO Marc Benioff said on Thursday that artificial intelligence is now responsible for handling between 30% and 50% of the company's workload.

Fortune

Nvidia CEO Jensen Huang’s success discredits ‘stick to your knitting’ leadership advice

The Nvidia CEO repeatedly tossed out his business plans to embrace disruptive new advances on the frontiers of technology.

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Windows Central

Microsoft could ditch OpenAI's high-stake for-profit talks: “Holding out is Microsoft’s nuclear option, and they are just making OpenAI sweat"

Microsoft is reportedly prepared to walk away from negotiations with OpenAI amid anticompetitive behavior complaints, allegedly designed to thwart the ChatGPT maker's evolution into a for-profit entity.

Fortune

Top Google exec says AI will rival humans in just 5 years and predicts we’ll 'colonize the galaxy' in 2030—but he draws the line at robot nurses

2030 will be “an era of maximum human flourishing, where we travel to the stars and colonize the galaxy,” Google DeepMind CEO says. Bill Gates and Marc Benioff have shared similar predictions.

TechRadar

Salesforce snaps up Informatica in $8bn deal to boost AI tools

The next generation of AI agents could be smarter than ever, Salesforce predicts.

Fortune

Salesforce just dropped $8 billion on Informatica. Here's why it's key to Marc Benioff's ambitious bet on AI agents

Salesforce CEO Marc Benioff has previously come under activist pressure for his aggressive M&A strategy.

Barchart

‘Microsoft is Just a ChatGPT Reseller’: Marc Benioff Slams Microsoft’s Lack of Innovation and Predicts Full-Blown OpenAI Fallout

Salesforce CEO Marc Benioff has predicted an imminent and irreversible split between Microsoft and OpenAI, accusing Microsoft of being overly dependent on OpenAI's technology while neglecting its own innovation.

Windows Central

Salesforce CEO claims Microsoft's OpenAI partnership is in the crosshairs with "a full proximal rupture" that can't be mended

Salesforce CEO Marc Benioff claims there's a "huge breach between Microsoft and OpenAI", claiming it's about to rupture and nothing will put it back together.

Windows Central

Salesforce CEO says Microsoft did "pretty nasty" things to Slack and its OpenAI partnership may be a recipe for disaster

CEO Marc Benioff claims Microsoft did horrible things to Slack before his company, Salesforce, acquired the platform in 2020 for approximately $27 billion.

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