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The Latest Breaking News from Centrelink

Marie had cancer and needed to reach Centrelink. Like millions of Australians, she couldn’t get through

More unanswered calls, growing delays for payments to be processed, all while staff head for the exit. Is Centrelink facing a new crisis?

The Guardian - AU

Robodebt royal commission: Labor accepts all 56 recommendations in full or in principle

Albanese government releases formal response to Catherine Holmes’s inquiry into Centrelink debt recovery scheme

The Guardian - AU

Centrelink Is In A Crisis With No End In Sight As Almost 20% Of Staff Are Ready To Resign

Staff morale is at an all time low, with almost 200 resignations a month.

Pedestrian.tv

From analysis to the latest developments in health,
read the most diverse news in one place.

MyGov to use face or fingerprint recognition instead of passwords in bid to fight scams

Announcement of change to Australians’ accounts from 2024 comes amid concern over ‘scam-in-a-box kits’ being sold on dark web

The Guardian - AU

Up to 180 staff leaving Services Australia each month amid growing delays for Centrelink services

Greens senator Janet Rice says welfare agency in crisis after Senate hears nearly 20% plan to depart in next 12 months

The Guardian - AU

Staffing boost returns humans to Centrelink services

Thousands more frontline workers are being hired to improve Centrelink and Medicare services, in line with recommendations from the robodebt royal commission.

AAP

‘Scam-in-a-box’: MyGov suspends thousands of accounts linked to dark web fraud kits

Exclusive: Scams utilise phishing attacks on Centrelink, ATO and Medicare accounts using obtained login details

The Guardian - AU

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Services Australia targets call wait times with 3000 extra staff

About 500 staff will be in Canberra.

The Canberra Times

Centrelink officials recalled to Senate estimates after failing to answer ‘basic questions’

Request for welfare agency to return on 7 November follows ‘unnaceptable’ October hearing about growing call and payment wait times

The Guardian - AU

Morning Mail: Australians reportedly escape Gaza, Abbott’s ‘climate cult’ rant, minister’s Qantas meetings

The former prime minister has lashed out at ‘implausible’ climate theory, and we reveal talks between Catherine King and ex-airline boss Alan Joyce

The Guardian - AU

Dozens of Centrelink fraud prosecutions dropped due to unlawful welfare debt calculations

Services Australia and prosecutors are unable to say exactly how many past convictions may be affected

The Guardian - AU

Centrelink Pauses 86,000 Debts Due To ‘Unlawful’ Miscalculations & Anyone Else Got Robo-Déjà vu?

Centrelink have put the debt repayments of 86,000 recipients on pause after an investigation found it breached security law.

Pedestrian.tv

Advocates call for end to compulsory income management

A senate inquiry into poverty has heard from a range of First Nations representatives about how Indigenous people are frequently excluded by the system.

AAP

Services Australia forced to pause Centrelink debt repayments for 86,000 people amid legality concerns

Debt pause comes after watchdog found historical ‘income apportionment’ method breached social security law

The Guardian - AU

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The Guardian - AU

Majority of Centrelink payments facing significant delays since Labor took office

New documents reveal 27 of 32 claim types including jobseeker experiencing blowout in wait times after return to pre-pandemic staffing levels

The Guardian - AU

Centrelink issues 2.8m busy messages to callers in only two months as wait times blow out

Crossbench MPs raise alarm with minister as Services Australia data shows only 23% of calls were answered in July and August

The Guardian - AU

Centrelink jobseeker payments suspended more than 450,000 times in three months

Exclusive: New figures reveal mutual obligations system responsible for the vast majority of welfare suspensions

The Conversation

Please, don't bring back the Commonwealth Employment Service

There’s talk of bringing back Australia’s Commonwealth Employment Service.

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The Guardian - AU

Administrative Appeals Tribunal members will be forced to reapply for jobs after Labor stacking claims

Mark Dreyfus promises ‘transparent’ process to recruit for new federal merits review body, which will review decisions on migration, the NDIS and Centrelink

Pedestrian.tv

Centrelink Payments Are Going Up Starting From Today But Don’t Get Too Excited

Ah yes, I love the taste of crumbs.

The Guardian - AU

Federal government paid Infosys $191m for abandoned Centrelink calculator that only processed 784 claims

Automated welfare ‘engine’ was part of effort to overhaul payments system but then abandoned, with Bill Shorten saying it ‘wasn’t fit for purpose’

Pedestrian.tv

A Qld Real Estate Agent Was Given The Boot After She Mocked Renters In A Series Of FB Comments

"I pay twice their wage in tax or I probably pay their Centrelink wages."

The Guardian - AU

Hours on hold, repeated calls, months of delay: Maryanne’s struggle to get urgent jobseeker payments

Even as a former staff member, Maryanne Watts was shocked at how long it took to get urgent assistance. Experts says she is not alone

The Guardian - AU

Afternoon Update: Donald Trump charged over US election; thousands of Centrelink debts miscalculated; and making sense of NSW’s floods

The former president has been charged in connection with his efforts to overturn the results of the 2020 election

The Guardian - AU

Up to 100,000 Centrelink debts or potential debts miscalculated over two decades, ombudsman finds

‘Unlawfully apportioning’ income could cause incorrect calculations on welfare payments but practice unrelated to robodebt, report says

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