The Latest Breaking News from Southwest

LOS ANGELES — Deborah Rombaut was not at Sacramento International Airport to make friends. She just wanted to get home to Los Angeles.

The airline's CEO says the company is hoping to be "back on track before next week." But until then, it's continuing on a reduced schedule.

Transportation Secretary says airline has ‘completely melted down’ after cancelling more than 15,000 flights since 22 December

As chaos at Southwest Airlines brought misery to thousands of frustrated travelers and growing scrutiny from U.S. regulators and lawmakers, many in the aviation industry said the massive cancellation of flights by the nation’s largest domestic carrier was far from surprising.

The numbers tell a sobering story of Southwest Airlines' holiday collapse: thousands of flights abruptly canceled, and thousands upon thousands of travelers stranded for days in airport terminals.

Pictures of travelers still marooned in airports over the long holiday week are deeply disturbing.

It was another miserable day for many at Dallas Love Field.

Analysts say Southwest’s point-to-point flight system, antiquated technology, go-it-alone ticketing and overworked employees led to massive holiday breakdown.

WASHINGTON — The U.S. Department of Transportation announced it will investigate Southwest Airlines’ onslaught of cancellations that stranded thousands of travelers and their luggage at airports and wreaked havoc on holiday plans.

The Dallas-based airline has canceled more flights than any other airline during the holidays, prompting federal investigators to ask why.

Southwest stock has dropped 6% after the airline canceled two-thirds of its flights this week.