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The Latest Breaking News from Southwest Airlines

Southwest Airlines is raising Wi-Fi fees for passengers with connecting flights

Southwest Airlines, which spent over $2 billion on in-flight upgrades last year, will now charge by leg of travel for its onboard Wi-Fi.

Tribune News Service

Muslim group says Southwest Airlines fired worker who wanted time off for prayer meeting

A Muslim advocacy group is accusing Southwest Airlines of denying a Maryland worker’s request for a schedule change so he could attend a Friday prayer meeting and then firing him when he took a day off.

Tribune News Service

Airlines had excellent on-time performance last fall — then winter struck

More than 4 of every 5 U.S. domestic flights departed on time in November 2022.

Axios

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Mum and daughter chucked off plane for ‘yelling at passengers to give up seats’

A mother and her daughter, who were late to board their plane, demanded fellow passengers hand over their seats - delaying the flight for a for a full hour before they were removed.

Edinburgh Live

Here’s what advocates are pushing airlines to do after Southwest’s meltdown

Southwest Airlines’ December meltdown opened the door for lawmakers and consumer advocates to push for more regulation and passenger protections. But at what cost?

Tribune News Service

Where’s Bob? Southwest Airlines CEO’s absence becomes a talking point in Senate hearing

Southwest Airlines CEO Bob Jordan was conspicuous by his absence from Thursday’s U.S. Senate committee hearing into the carrier’s December holiday meltdown.

Tribune News Service

Southwest Airlines sends reimbursements to more than 270,000 passengers

Southwest Airlines has reimbursed more than 273,406 passengers since its December meltdown that left millions of passengers stranded, more than 96% of all requests submitted so far.

Tribune News Service

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Southwest Airlines says a fix is coming as Senators skewer carrier for December meltdown

Southwest Airlines chief operating officer Andrew Watterson said an upgrade to its crew scheduling software will be ready to go Friday after two rounds of testing, which should help fix some of the problems that led to a cascade of cancellations over the winter holidays.

Tribune News Service

Senate panel probes holiday meltdown at Southwest Airlines

Congress is hearing today about the December meltdown at Southwest Airlines

The Independent UK

Southwest Airlines exec to tell Senate: "We messed up" in holiday meltdown

The airline's problems set off an intense round of scrutiny from both fliers and the federal government.

Axios

Southwest's COO will tell senators 'we messed up' over the holiday travel meltdown

NPR obtained Chief Operating Officer Andrew Watterson's prepared testimony for his scheduled appearance before a Senate committee to discuss what led to thousands of flights being canceled.

WEKU

An Airline Passengers' Bill of Rights seeks to make flying feel more humane

The meltdowns that recently brought flights to a halt have prompted lawmakers to draft new rules for airlines. The changes would give travelers at least $1,350 if bumped from an overbooked flight.

WEKU

Southwest Airlines lowers requirements for new pilots

Southwest Airlines will cut the number of turbine engine hours needed for new hire pilots in half, making it easier for regional airline pilots and others that have flown professionally to get on board.

Tribune News Service

A near-collision between 2 planes in Austin prompts an FAA investigation

Just before a FedEx cargo airplane was due to land, an air traffic controller cleared the Southwest flight to depart from the same runway. The FAA and the NTSB are investigating the incident.

WEKU

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Tribune News Service

Southwest to halve flying time needed for prospective pilots

Southwest Airlines Co. will reduce by half the amount of experience prospective pilots must have flying jet or turboprop aircraft as it accelerates hiring this year.

Tribune News Service

Senate calls on Southwest Airlines operations chief to answer for holiday meltdown

Southwest Airlines chief operating officer Andrew Watterson is slated to testify at a U.S. Senate Committee hearing next week amid calls for the carrier to answer for December’s holiday meltdown when it canceled 16,700 flights.

Fortune

How Southwest's new CIO plans to rebuild the airline's technology to earn back customers' trust

Lauren Woods's first priority as CIO is fixing the problems revealed by Southwest's December meltdown.

Fortune

How the airline industry is using A.I. to improve the entire experience of flying

The recent holiday meltdown experienced by Southwest Airlines highlights just how important it is for airlines to invest in and upgrade their technology.

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The Independent UK

Woman dies after being thrown from wheelchair on Southwest Airlines walkway

Gaby Assouline’s family is suing Southwest Airlines over the fall that led to her death

The Guardian - US

Over 1,000 flights cancelled amid dangerous winter weather in US south

Severe weather affects parts of West Virginia to New Mexico with an ice storm concentrated in the Dallas-Fort worth area of Texas

Tribune News Service

How Southwest Airlines plans to soothe business customers soured by holiday meltdown

Southwest Airlines is continuing its push to win back customers left wary by the airline’s epic holiday meltdown stranded millions of travelers all over the country.

Reuters

U.S. airlines cancel over 1,000 flights over winter storm

More than 1,000 Monday flights into or out of the United States have been canceled due to a severe winter storm, with about half of those coming from Southwest Airlines Co.

Axios

Dangerous ice storm underway from Texas to Tennessee as Arctic air surges south

As of Monday night, 3.3 million Americans are under an ice storm warning, with 14.5 million under a winter storm warning.

The Conversation

Passengers need more than apologies from airlines after holiday chaos

A snowball effect initiated in Vancouver created an avalanche of travel chaos over the holidays at a time when many had overcome their fear of travelling following the COVID-19 pandemic and thought it was worth travelling again.

Los Angeles Times

Making travel plans? Southwest’s holiday meltdown may be a sign of air travel drama to come

LOS ANGELES — Thousands of canceled flights. Countless separated bags. Millions of angry passengers.

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