The Latest Breaking News from BT

Here's how to cancel your BT broadband contract, including the cancellation process and the potential costs involved.

She switched to the service and has now been left without the internet or a working phone

Creator with his design partner Colin Banks of corporate identities for clients including Royal Mail and British Telecom

Customers who suffer loss of service should get compensation without having to ask. But many, unaware of their rights and facing opaque rules, do not

Other lives: Expert pub quizzer who represented Wales in international competitions and appeared on Who Wants to Be a Millionaire

Government to introduce safeguards after incident in which no emergency calls were connected for 79 minutes

I was disconnected from wifi and my landline, which I depend on

Its corporate response to a delay in connecting a customer has been breathtaking

It was the great Fleet Street legend Keith Waterhouse who said you should never write a column based on personal grievances. You hate your local greengrocer? So go and buy your salsify, candy beetroot and romanesco somewhere else. Having a massive beef with BT? So what, most people I know…

It’s curtains for 3G as BT switches off final site of nationwide network, ending two decades of connectivity

The futuristic landmark is to become a hotel: fine. In charge of the project? A designer who likes to put his mark on things