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The Latest Breaking News from Utilita

Mum fears for her kids after gas goes off in 'icebox' house

Deborah Walker claims she was told a engineer would be sent however they did not arrive

Liverpool Echo

Energy company to refund thousands of customers after Ofgem raised concerns

The company is set to pay out £830,000, after an assessment highlighted concerns around the provision of additional support credits for prepayment meters customers.

Nottingham Post

Utilita Energy to pay out £830,000 after Ofgem raises concerns

Energy supplier to compensate 25,000 customers classed as vulnerable who use prepayment meters

The Guardian - UK

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Over 25,000 energy customers due compensation - are you owed money back?

An Ofgem assessment found that 25,000 Utilita customers on traditional prepayment meters did not receive the correct amount of additional support credits - £830,000 will be paid in compensation

Daily Mirror

GMB viewers brand Susanna Reid's interview with energy boss a 'car crash'

'That clearly shows that you don’t know how to read financial statements', Utilita energy company boss Bill Bullen told Susanna Reid. There were some interesting comments in response on social media

Nottingham Post

GMB viewers blast 'car crash interview' as energy boss slams 'ignorant' Susanna Reid

Bullen, who appeared via video link, insisted his company ‘prioritise those customers’, before he turned to Utilita’s own financial picture.

Daily Record

GMB viewers slam 'car crash interview' as energy boss calls out 'ignorant' Susanna Reid

Utilita Chief Executive appeared on the ITV programme Good Morning Britain on Wednesday morning amid the deepening cost of living crisis

Daily Mirror

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Millions of vulnerable Brits could be at risk of death - due to outdated energy meters

Over two million households are stuck with old pay-as-you-go meters - and Utilita Energy is calling for an end to this, and smart meters to be installed

Daily Mirror

GMB viewers fume as energy boss 'pleads poverty' amid crippling cost of living crisis

Good Morning Britain viewers joked they would get their violins out earlier today, as the CEO of Utilita Energy claimed his company is actually losing money in one area amid the cost of living crisis

Daily Mirror

Campaign launched to teach Northumberland footballers to respect referees

The initiative is a joint venture between TeamGrassroots, Northumberland FA and energy supplier Utilita Energy.

Chronicle Live

British Gas among 17 energy suppliers told to improve approach to vulnerable customers

‘We hope this report acts as a wake-up call,’ charity says

The Independent UK

UK energy suppliers are failing vulnerable customers, says Ofgem

Watchdog finds ‘severe weaknesses’ at Good Energy, Outfox, So Energy, TruEnergy and Utilita

The Guardian - UK

Worst energy companies named and shamed with 5 found to have 'severe' issues - see list

Ofgem has published the results of its review into 17 energy suppliers and warned each firm needs to improve how they look after vulnerable households this winter

Daily Mirror

Energy suppliers failing vulnerable customers named by Ofgem

Ofgem say failings must be 'urgently addressed'

Manchester Evening News

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Evening Standard

Energy suppliers failing vulnerable customers, says Ofgem

All 17 suppliers who submitted data to the regulator were told they had to improve their practices.

Wales Online

Ofgem tells 17 energy suppliers to improve approach to vulnerable customers

The energy regulator has said that 'severe weaknesses' have been identified in how some suppliers deal with those in need of more help

Chronicle Live

Ofgem finds 'failings across the board' and energy suppliers who must do 'much more' for vulnerable customers

The energy regulator told 17 energy suppliers that they must improve to help customers through the cost of living crisis

The Independent UK

Ofgem tells 17 suppliers to improve their approach to vulnerable customers

All 17 suppliers who submitted data to the regulator were told they had to improve their practices.

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news in one place.

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Wales Online

Two more energy suppliers to pay families for using less energy

Eon Next and Utilita join British Gas, Ovo and Octopus in launching plans to help prevent power shortages in response to blackout warnings from the National Grid

Wales Online

The energy companies paying up to £100 to use power at off-peak times

The schemes have been set up after National Grid Electricity System Operator said Britain could face three-hour planned power cuts if there is a shortage of gas

Nottingham Post

Full-list of energy companies paying customers up to £100 for using power at off-peak times

The scheme is being rolled out to prevent a winter blackout

Daily Mirror

Full list of energy companies paying up to £100 for using power at off-peak times

There are now five energy providers offering up to £100 this winter for customers who use power at times of low demand, and it's all to help avoid any chance of blackouts

Daily Record

Energy company Utilita starts paying customers for using electricity during off peak times

The 'Power Payback' feature is currently being tested by 1,000 customers.

Glasgow Live

Energy supplier to pay customers not to use power between 5pm and 10.30pm

Customers will get a message one hour before the 'payback' time to remind them to cut use - with the energy suppliers doing so in an effort to cut back in power consumption.

The Independent UK

Energy firm to reward customers for rationing power during peak times

‘There are some substantial savings to be made,’ Utilita says

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