The Latest Breaking News from Martyn James

LET’S UNPACK THAT: From leaving packages in rubbish bins to lobbing them over the fence, delivery drivers have gained a certain... reputation over the past five years. Felicity Martin investigates this rapid decline in customer service and asks whether there’s anything we can do about it as consumers

Carmaker reportedly has yet to announce plan for repairs after telling motorists not to charge their cars

Consumer rights experts reveal what you could be entitled to if your flight is delayed, cancelled or entire trip ruined

Study finds almost 90% of carriers charge for at least one item, leading to questions about whether firms should be forced to be more transparent

Exclusive: Insurers delaying payout claims and undervaluing cars among top complaints

Former customers get demands for thousands from administrators – and have no clear way of challenging them

Consumer rights expert and money-saving pro Martyn James runs through everything you need to know about spending abroad if you've got a big trip planned this summer

Martyn James, a consumer expert, said many household brands in the grocery sector are "trying it on with shrinkflation" after the price of toothpastes increased

Drivers could be missing out on full compensation amid rise of third-party firms submitting claims