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The Latest Breaking News from Consumer Action Law Centre

Energy bills: average Victorian seeking help over debts to utility companies owes $2,459, report finds

Consumer Action Law Centre says providers should do more to direct customers to help as average energy bill debts increase by $750 since 2021

The Guardian - AU

Banks unveil new weapon to fight scams, but consumer group says customers remain exposed

Banks unveil new weapon to fight scams, but consumer group says customers remain exposed

Australia's under-pressure banks unveil a new tool to combat scam transactions, but consumer groups say they're still not doing enough to deal with an escalating problem.

Consumer advocates warn of funeral insurance 'rort' that leaves customers paying more than it costs to bury them

Consumer advocates warn of funeral insurance 'rort' that leaves customers paying more than it costs to bury them

David is dying of cancer, but he has already paid more than the cost of his funeral in insurance. Consumer advocates say he is far from alone and they want the "rip-off" to stop.

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Buy now, pay later? Not so fast, as the government looks to tighten regulation by year's end

Millions of Australians have buy now, pay later accounts, but the easy credit may soon be harder to come by as the government vows to crack down on the industry by the end of the year.

Australia should force banks to repay scam victims and adopt better protections, advocates say

Calls for federal government to mandate the checking of account details before money transfers are made

The Guardian - AU

Australian banks should reimburse scam victims, ACCC and consumer advocates say

‘Glaring lack of regulations’ means Australia is a ‘wild, wild west’, Consumer Action Law Centre policy officer says

The Guardian - AU

Exploitative gas pricing is causing debt and distress for many Australian households

It is not fair for people to be paying such wildly varied prices for the same level of gas consumption – equity must be central to any market intervention

The Guardian - AU

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Paused finance bill puts consumers at risk

Paused finance bill puts consumers at risk

Delayed financial reforms could put consumers at risk as the rising cost of living pushes households towards dodgy lenders.

When is it worth making a consumer complaint?

When is it worth making a consumer complaint?

In a perfect world, all sectors would have official dispute resolution schemes. Unfortunately that is not the case in Australia

The Guardian - AU

Credit card debt top issue for Australians calling the National Debt Helpline

Credit card debt top issue for Australians calling the National Debt Helpline

Brooke Haebich is worried about her credit card debt. She is one of the many Australians who have contacted the National Debt Helpline this year.

Australians turning to buy now, pay later schemes for groceries ‘stuck in a revolving door’ of debt

Australians turning to buy now, pay later schemes for groceries ‘stuck in a revolving door’ of debt

Financial counsellors say more and more people are turning to BNPL services for essentials such as food, petrol and bills

The Guardian - AU

‘Complex and volatile’: cryptocurrencies should be regulated by financial watchdogs, say consumer advocates

‘Complex and volatile’: cryptocurrencies should be regulated by financial watchdogs, say consumer advocates

Treasury inquiry told ‘crypto is high-risk and unsophisticated investors are at high risk of losing significant funds’

The Guardian - AU

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