The Latest Breaking News from Klarna

Klarna replaced 40% of its staff with AI, touting savings. However, customer dissatisfaction surged because the AI couldn't handle complex issues, prompting Klarna to rehire humans.

Up to 90% of risk assessments could become automated. Other companies like Klarna, Salesforce, and Duolingo are looking at job shifts in the face of AI.

Chime reported losses in 2024 but posted a profit in Q1.

The post came a week after he said AI would replace contract workers and, eventually, human teachers.

Tech IPOs are slow to start the year but positive debuts from eToro, MNTN and Hinge Health could help.

Klarna also stated that customer credit losses have skyrocketed to $136 million (£101.27 million), equivalent to a 17% year-on-year increase.

Klarna’s CEO has suggested that the AI job cuts have led to “lower quality” customer service

Short-term lender Klarna says more customers are having trouble repaying their “buy now, pay later” loans

Credit losses increased 17% year-over-year to $136 million in the first quarter.

CEO Nicolai Tangen told Fortune the task of monitoring the risks of its 9,000 investments now takes minutes thanks to its AI.

In 2025, a quiet revolution is reshaping global business—not from executive suites but from the front lines, where sales and customer service employees engage customers daily. These frontline employees (FLEs) are proving to be powerful catalysts for innovation by leveraging networks within and across firms. My research, Frontline Knowledge Networks…