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The Latest Breaking News from Citizens Advice

Family 'rescued' from their mortgage one day away from eviction

“Every day I was on the phone to the mortgage company saying: ‘We can’t pay you, please don’t evict us.’"

Wales Online

Can I take time off work if my child's school closes due to teacher strikes? Your rights as parents

Members of the National Education Union are taking industrial action on Wednesday, February 1 - here is more information for parents and what they can do

Chronicle Live

The stark reality the energy crisis is having on Northumberland families

Citizens Advice is helping families with debt, benefit and energy support

Chronicle Live

From analysis to the latest developments in health,
read the most diverse news in one place.

People are spending less on their pets because of heating bills, says charity

It found that things like dog grooming and even vet visits were being reduced

Wales Online

Royal Mail post delays ‘blight Christmas for third year running’

‘Deep-seated problems’ beyond strike disruption, says charity

The Independent UK

Royal Mail letter delays ‘blight Christmas for third year running’

A survey for Citizens Advice found some 60% of UK adults experienced delayed post over the festive period.

The Independent UK

How to appeal PIP decision if your claim is rejected by DWP and you disagree

Personal Independence Payments are made to people who have long-term physical or mental health conditions or disabilities, and have difficulties carrying out everyday tasks

Chronicle Live

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Energy suppliers to be investigated over Britons forced on to prepayment meters

Ofgem could consider legal action if companies found not to be taking proper care of vulnerable households

The Guardian - UK

Stop forcing people on to prepayment meters, UK minister urges suppliers

Grant Shapps tells firms to stop pushing consumers on to pre-paid tariffs amid threat to ‘name and shame’ worst offenders

The Guardian - UK

Soaring energy costs have forced 1.7m Scots to turn down heating in winter

Citizens Advice Scotland (CAS) say that figure equates to 78 per cent of adults in Scotland who have had to cut back on household spending due to the cost-of-living crisis.

Daily Record

British Gas to make £250 energy credit payment to thousands of customers

The energy giant will identify who is eligible to get the payment, which will be made automatically, and has also banned forced meter switches as a pledge to prepayment customers

Wales Online

Best and worst energy firms ranked from British Gas to SSE and Utilita - see how yours did

Consumer champions at Which? have used combined scores from customer feedback and its own assessments to reveal the best and worst energy firms in the UK right now

Daily Mirror

British Gas to give £250 energy credit to thousands of customers

Energy giant will identify who is eligible to get the money and has also banned forced meter switches as pledge to PAYG customers

Chronicle Live

Six simple household changes that could save £350 on your energy bills

These tips will come in handy for households who are facing high energy costs - here's what the experts say

Chronicle Live

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Daily Mirror

Thousands of homes could save £350 on energy bills by making six easy changes

The energy advice from Citizens Advice includes turning appliances off standby, draught proofing windows and doors and not overfilling the kettle - and you could save a substantial amount

Daily Record

People of State Pension age with angina may be due up to £369 extra each month from DWP

More than 1.4 million older people are receiving Attendance Allowance payments of either £61.85 or £92.40 each week.

Daily Mirror

British Gas to give thousands of customers free £250 credit to help with energy bills

British Gas says it will identify those who are eligible for the free help - meaning you shouldn’t need to apply - as it launches a new £10million support package

The Guardian - UK

Has Ofgem grasped the scale of disconnection of people on prepayment energy meters?

About 3.2 million people ran out of credit and were disconnected last year, Citizens Advice reports

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The Guardian - UK

At Citizens Advice, we’re humbled by Guardian and Observer readers’ generosity

Letter: The charity appeal 2022 raised an astounding £1.5m. It will help us support those struggling amid the cost of living crisis, says Clare Moriarty, chief executive of Citizens Advice

Daily Record

Certain groups of people cannot have a prepayment meter forcibly installed by their energy supplier

Ofgem has rules in place that restrict the force-fitting of a prepayment meter under specific household circumstances.

The Guardian - UK

Guardian and Observer charity appeal closes with more than £1.5m raised

More than 13,000 readers donate to two grassroots charities tackling cost of living crisis

Liverpool Echo

Smart meter warning as people 'forced' to switch to prepayment

If you have a smart meter your supplier can make the switch remotely

The Guardian - UK

‘People know we are on their side’: advisers help those locked out of welfare

When a mother and daughter became destitute, a Citizens Advice centre that will benefit from the Guardian and Observer charity appeal stepped in

Manchester Evening News

The Greater Manchester people being hit with a £25-a-day 'nightmare'

'All our money is going on it'

The Guardian - UK

Fatal disconnection: how an elderly couple’s deaths shaped UK energy policy

The discovery of the bodies of Gertrude and George Bates at home in 2003 after their gas was cut off prompted new Ofgem supplier safety guidelines. But the dangers for vulnerable people remain

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