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The Latest Breaking News from ACCC

Qantas may cancel half of Joyce's $21m golden handshake

Qantas chairman Richard Goyder says customers have lost trust in the airline and flagged action on executive salaries, which could cost Alan Joyce millions.

AAP

Positive outlook for local and export gas supplies for early 2024: ACCC

The outlooks for both local and export supplies of gas are positive for the early months of next year, according to the Australian Competition and Consumer Commission inquiry’s September report.

The Conversation

Can I get a refund? After I cancelled a gym membership via email, they debited $700 from me

Australian consumer law can help you, writes policy professional Kat George. Making it difficult to cancel is what advocates call a ‘dark pattern’

The Guardian - AU

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A Dating Site Has Been Accused Of ‘Entrapping’ Singles And Creating A Toxic Membership Cycle

Pedestrian.tv

Qantas in crisis: Alan Joyce has departed but the airline still has plenty of baggage

Qantas’ board is hoping Vanessa Hudson’s ascension will wipe the slate clean. But there are five big issues still plaguing the airline

The Guardian - AU

Alan Joyce quits immediately as Qantas CEO following tough week for airline

Beleaguered airline chief executive brings forward retirement by two months stating ‘the company needs to move ahead with its renewal as a priority’

The Guardian - AU

Qantas board urged to withhold bonuses of Alan Joyce and senior executives

Shareholders’ Association chief says an immediate response is needed if the airline is serious about restoring public trust

The Guardian - AU

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Qantas concedes reputation ‘hit hard on several fronts’ will take time to repair

Airline says it can ‘hear and understand’ community’s disappointment after ACCC alleged it sold tickets to cancelled flights

The Guardian - AU

‘Everybody has a Qantas horror story’: run of negative headlines brings Flying Kangaroo down to earth

Alan Joyce’s airline portrayed itself as a second home for passengers, but as complaints soar is the brand now toxic?

The Guardian - AU

Afternoon Update: rental price pain worse than GFC; calls for Qantas fines; and India employs people to make monkey sounds

Households are spending 55% more on housing than they were in June 2005

The Guardian - AU

Qantas should be fined ‘hundreds of millions’ if guilty to send message to companies, ACCC says

Watchdog chair Gina Cass-Gottlieb wants to deliver new record penalty in case alleging Qantas sold tickets for already cancelled flights

The Guardian - AU

Airline accused of selling tickets on more than 8,000 flights that had already been cancelled

Watchdog has accused carrier of ‘false, misleading or deceptive conduct’

The Independent UK

Afternoon Update: airports back ACCC’s legal action against Qantas; four killed in Victoria crash; and Mitch McConnell freezes again

Consumer watchdog accuses airline of false, misleading or deceptive conduct; plus soldiers hospitalised in second NT military accident

The Guardian - AU

Qantas cancelled flights partly to retain takeoff and landing slots at Sydney airport, ACCC claims

The competition watchdog’s allegation follows Qantas executives’ denials of so-called ‘slot hoarding’ at two parliamentary hearings

The Guardian - AU

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The Canberra Times

Deception or serious organisational failure? Indictment of Qantas is devastating

Qantas cancelled Canberra flight but kept taking money for tickets, ACCC alleges.

The Guardian - AU

Qantas cancellations: ACCC taking airline to court alleging it sold tickets for planes that would never fly

Australian consumer watchdog launches legal action against Qantas alleging it engaged in false, misleading or deceptive conduct

The Conversation

Flying under the radar: Australia's silent and growing competition crisis

Australia has long had far less competition in consumer markets than the US.

The Guardian - AU

Cost-of-living crisis: Albanese government launches taskforce to review competition in bid to ease pressures

Panel’s appointment comes as Woolworths reports rise in net annual earnings to $1.6bn, a day after Coles posts $1.1bn profit

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news in one place.

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The Guardian - AU

Qantas accused of misleading conduct over advertising flight own sales staff could not find

Airline denies misleading conduct after customer was unable to find flight to London for advertised $2,455 return price

Windows Central

Dell Australia fined a whopping $6.5 million for placebo discounts on monitors

Dell Australia was found to be presenting falsified discounts on its website for add-on computer monitors. As a result, the Federal Court fined the company a whopping 6.5 million US dollars.

PC Gamer

Dell walloped with $6.5M fine for fake monitor discounts

Dell's price cuts aren't quite what they seem, who'd a thunk it?!

Tom’s Hardware

Dell Fined $6.5M for Exaggerating Web Store Monitor Bundle Discounts

Dell Australia has been fined AU$10 million (US$6.5 million) for misleading strikethrough discount bundle pricing offered to buyers with a computer in their web store cart.

The Guardian - AU

Car park fees and other charges kept Australia’s big airports profitable during Covid recovery

Airports lost money on aviation operations between 2021 and 2023 but car parking remained a huge source of income

The Conversation

Do I have the right bicycle helmet and how can I tell if it's any good? A bike helmet researcher explains

If you ride a bike and want to cut your risk of traumatic head injury, you should wear a helmet. A major Australian review of 40 different studies and 64,000 injured cyclists worldwide showed wearing a bicycle helmet reduces the risk of serious head injury by nearly 70%.

The Guardian - AU

Urgent scam warning as Australia’s largest loyalty point programs, including Qantas, Telstra and Coles, targeted

Customers warned to be vigilant of messages stating their rewards are expiring as pressure builds for banks to offer compensation

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