One Cracker Barrel worker is trying to branch out into social media content creation, but there’s just one problem: he’s recording customers without their knowledge.
In a video with over 163,000 views, Payton (@crackerbarrelserver) shows what it’s like to work as a server at Cracker Barrel. He hands some customers their check, but they soon notice he’s wearing Ray-Ban Meta AI Glasses, which can record video and audio in real time.
Although the customer in the video didn’t appear upset and Payton explained why he wore the glasses, many viewers questioned the ethics of recording paying customers to create viral content.
Can a ‘day in the life’ video be problematic?
“Day-in-the-life” videos that depict typical restaurant work have become increasingly popular. Servers from fine dining spots to chain restaurants share what daily operations look like to highlight both the good and the bad in the food and beverage industry.
Payton has tried to capture his day-to-day as a Cracker Barrel server. In other videos, he shows how to ring in orders, run food, and package to-go items.
Other content creators follow a similar format. One TikToker, @deliverydealer, posted a video with 24,000 views that highlighted her workday at TGI Fridays. Creators at companies like Alani Nutrition have also discussed their behind-the-scenes content for those interested.
However, most of these videos involve creators sharing their experiences outside of work or during breaks. It’s rare to see someone use Ray-Ban Meta AI Glasses while interacting directly with customers. Since the glasses have a small recording indicator (an LED light on the right frame that many outsiders can miss) customers can’t easily consent—or decline—which many TikTok commenters identified as a major issue. Ray-Ban Meta AI Glasses can store recorded video and audio for up to a year, according to West Island.
@crackerbarrelserver Server Life is Ahhh #fyp #server #trending #metaglasses ♬ original sound – Payton
Commenters dig into the video
Some viewers noted that the glasses could allow someone to memorize or capture credit card information. While Payton doesn’t appear to have that intention, it’s a conclusion some customers could reasonably draw if they accidentally notice the glasses.
One commenter wrote, “It’s odd that you’re only wearing the glasses when you’re handing them the receipt to receive their debit card.”
Another added, “Just know that, to a company you’re always replaceable, so don’t risk your job for some five minutes of fame. It only takes one wrong person complaining to your work for it to do damage.”
The Mary Sue has reached out to Essilor Luxottica and Meta via email and contacted @crackerbarrelserver via TikTok direct message for comment.
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