A woman was left “shocked” after a holiday home company requested full names, ages and jobs of her group of 10 before booking.
Luxury holiday company Kate and Tom’s asked Nina Danjuma to provide the details including those of a baby - who intended to stay at the property.
The 28-year-old had filled out the enquiry form but was "stunned" by the "outrageous" request that followed.
Nina who works for TikTok says she felt it was a “discriminatory” and “outrageous” demand to make for her party who had a £6,000 budget to spend for their Christmas break.
Nina said: “I just thought, 'what'? I just thought what an idiot the owner is - but also the guest services advisor who is liaising with the owner, they're an idiot as well.
Have you been asked a discriminatory question while trying to book a holiday home? Email melissa.sigodo@mirror.co.uk
"Because why are they passing on that question? Surely that should be a red flag to you? That's inappropriate.
"Clearly they have people working for them who don't understand how that can come across.”
Nina was enquiring about a 10-bedroom lodge costing £1,300-per-night for a two night stay and up to almost £6,000 for a week-long stay.
When she first received a response from Kate and Tom’s she didn’t think it was unusual when they asked how many adults and kids would be visiting.
But when the owner of the property came back with more questions, she felt it should have been a “red flag” to the holiday company passing on the message.
Nina said: "I plan a lot of staycations and have been doing so for many years.
"This one actually was a family staycation that we're planning to do at Christmas, and there are going to be nine of my family members and a baby.
“I sent the enquiry and they got back to me a few hours later and said the owner of that property had asked for individuals' names, ages and job descriptions.
“I responded saying hi, and that it was an outrageous and extremely discriminatory request from the owner."
Nina asked the company what the relevance was of providing her employment history.
She said: "I asked what our job descriptions have to do with the booking enquiry and that we wouldn't be going forward with the booking."
"I was just completely stunned to be honest because I have planned so many staycations and I've made so many different inquiries and I've never seen this before.
"I understand, for instance, some of the properties specifically say you can't have parties in them, which I understand if somebody's got a house that's worth a lot of money, they wouldn't want that.
"But there's a difference between not wanting a specific type of event in your property, versus a specific type of person."
After replying to the email and sharing the response online Nina did not receive a response from Kate & Tom's.
However, after the company was approached for comment, Nina has since been contacted and she said they were "very apologetic".
A spokesperson for Kate & Tom's said: "This issue applies to one property that has recently been added to our site.
"This question has not been asked for another of our 300+ properties throughout Kate & Tom's 16-year history.
"It will not be asked again under any circumstances. This line of questioning is entirely linked to the owner using rules that they apply in the private residential rental market and we have made it clear to them that this is not appropriate for the holiday rental market.
"We wish to make it clear that it is not Kate & Tom's policy to ask for the job descriptions of potential guests. In our portfolio of over 300 homes, this question has never been asked with any other property.
"The team member should not have passed on this request to a potential guest without pushing back to the owner in order to let them know that this is not acceptable."
