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The Latest Breaking News from Zendesk

What does helpdesk software actually do

Here's a single system your company needs.

TechRadar

ManoMano data breach: massive DIY chain incident impacts 38 million customers - here's what we know

French ecommerce site suffers third-party breach, losing data on millions of customers.

TechRadar

‘A feedback loop with no brake’: how an AI doomsday report shook US markets

Shares in Uber, Mastercard and American Express fall on back of apocalypse scenario posted on Substack

The Guardian - UK

From analysis to the latest developments in health,
read the most diverse news in one place.

A fresh wave of Zendesk spam emails is hitting users across the world

Zendesk spam campaign continues as users report getting weird emails.

TechRadar

Zendesk tickets hijacked in massive spam campaign

Someone is sending hundreds of pointless emails to people, using Zendesk's ticketing system.

TechRadar

Grubhub says hackers stole company data in recent breach - here's what we know

Grubhub hack is being linked to ShinyHunters and the August 2025 Salesloft Drift fiasco.

TechRadar

Zendesk users targeted by Scattered Lapsus$ Hunters hackers and fake support sites

There's more to the Salesforce attacks than meets the eye - other platforms are being spoofed too.

TechRadar

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Discord reveals more on data breach - says 70,000 government ID photos may have been leaked

The attackers don't agree with Discord's assessment - which could be worrying for users.

TechRadar

Discord says only 70,000 government ID photos exposed in third-party service breach, denies 2.1 million figure — says it won't pay $3.5 million ransom and has cut communications with hackers, who are threatening to go public

Discord has hit back at claims its recent breach via a third-party service revealed government ID photos of over two million users. Instead, it claims only 70,000 were affected, but it's been clear that it will not be paying any blackmail demands, regardless.

Tom’s Hardware

Discord customer info stolen in data breach — how to stay safe

Hackers have stolen Discord customer data from a third-party customer support provider.

Tom’s Guide

AI-Driven Customer Experience Solutions Gaining Traction Among Startups

Statistics show that CX has a significant impact on customer loyalty and overall satisfaction.

International Business Times

Virtru secure email review

Virtru offers excellent encryption and data privacy for your business communications

TechRadar

Top 15 AI Chatbot Builders for Websites

List of the best AI chatbot builders for your website, including top platforms like Chatbase, CustomGPT, SiteGPT, and Botsonic. Compare features, pricing, and find the perfect AI chatbot to transform your website.

Geekflare

“It is up to you to figure out how to use it to make the best version of yourself" - Zendesk Chief Legal Officer on how any company can get involved with shaping the AI industry

SMBs can still play a role in shaping wider AI trends, Zendesk CLO believes.

TechRadar

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TechRadar

Customer service hasn’t changed, but how we handle it has, Zendesk EMEA CTO says

AI is really changing how we all handle customer service enquiries.

Geekflare

Geekflare’s This Week in Business Tech: Zendesk’s New Pricing Model, Xero’s New Partnership, and More

We are into the first week of April, and it was filled with updates and new launches. Zendesk introduced a new outcome-based pricing model, Workvivo by

Geekflare

Zendesk’s New Pricing Model Will Eliminate Your Wasted AI Spend

Zendesk has introduced a new outcome-based pricing model for AI agents. As announced by CEO Tom Eggemeier during his keynote at Zendesk Relate 2025, the

TechRadar

Zendesk Relate 2025 - live updates from the event as it happened

Read all the updates and comments from Zendesk Relate 2025 as they happened

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news in one place.

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Geekflare

Botsonic Review: AI Chatbots That Talk Like Humans?

Botsonic Review MethodologyGeekflare tested Botsonic by evaluating its AI-driven chatbot creation, training on custom data, multilingual support, and

TechRadar

Hackers are abusing Zendesk to run brand impersonation scams

Researchers claim Zendesk isn't thoroughly vetting who's registering new accounts.

StockNews.com

Is RingCentral a Communication Solutions Stock Worth Investing In?

RingCentral (RNG) shares have gained nearly 19% over the past six months, driven by expanding AI initiatives, strong demand for its cloud phone system, and a growing customer base. With its future tied to AI-driven solutions and an expanding portfolio, is now the right time to invest in RNG shares?…

Fortune

Tomasz Tunguz on raising Theory Ventures' $450 million second fund

Tomasz Tunguz’s Theory Ventures recently raised its second fund at $450 million, Fortune has exclusively reported.

The Conversation

Governments need to focus on AI’s real impact, not get caught up in the hype generated by Big Tech

Statistics Canada recently released a detailed report estimating which professions are likely to be affected by artificial intelligence in the next few years.

TechRadar

I tested Olark, a decent, if somewhat unreliable, live chat platform

Olark is a simple chat tool with many features, unfortunately plagued by performance issues.

TechRadar

Bosses believe AI is helping their workers — but how true is that really?

Artificial intelligence’s effects on employee experience have been positive, but is that the same for all companies?

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