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The Latest Breaking News from FOS

Ombudsman receives fewer complaints about scams and ‘unaffordable’ lending

There was also a fall in complaints about motor finance commission in the Financial Ombudsman Service’s latest quarterly figures.

Evening Standard

ESPN Is Betting Big on Bill Belichick’s UNC Tar Heels Being a Television Hit

Can Bill Belichick recreate the Deion effect at North Carolina?

Sports Illustrated

Financial ombudsman rebuked by MPs over handling of ex-chief’s ‘dismissal’

MPs said Baroness Manzoor’s letter was ‘unnecessary and disrespectful’ after she declined to answer questions about the departure.

Evening Standard

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How do I know if I was mis-sold car finance? Here’s everything to know

If you purchased car finance before January 2021, you could be eligible

The Independent UK

Financial Ombudsman Service ‘increasing capacity’ to resolve 20% more cases

The organisation said it was taking action to ensure businesses and consumers received a faster, more effective dispute resolution service.

Evening Standard

From contactless limits to mortgages: What plans to cut red tape mean for your wallet

The Government is aiming to reduce duplication by different bodies and help drive economic growth

The Independent UK

What could the Government’s plans to ‘cut red tape’ mean for households?

The Government is aiming to reduce duplication by different bodies and help drive economic growth.

Evening Standard

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Ombudsman service is handling more than 60,000 motor finance commission cases

The number of cases represents ‘quite a significant block of work’ MPs on the Treasury Committee were told.

Evening Standard

Financial ombudsman to charge claims management firms £250 to refer a case

The move aims to make funding arrangements fairer and encourage professional representatives to submit better-evidenced complaints, the service said.

Evening Standard

Financial Ombudsman Service chief quits months after Reeves’ call for reform

Abby Thomas has stepped down following criticism over the ombudsman service’s role in the motor finance commission scandal.

The Independent UK

Scams set to account for third of banking and loan cases in 2025-26 – ombudsman

The Financial Ombudsman Service said crimes can be complex and incredibly convincing, and no-one should be afraid to come forward.

Evening Standard

Scams and fraud expected to account for a third of cases taken to finance ombudsman this year

The Financial Ombudsman Service encouraged those affected to step forward to help solve ‘complex’ cases

The Independent UK

Space2Sea Antarctica: 2 Ukrainian soldiers fulfill 1st part of Antarctic dream

Visiting Antarctica — and, in particular, Ukraine's Vernadsky Research Base on the continent's peninsula — was a lifelong dream of two Ukrainian soldiers.

Space

What time is SpaceX's Starship Flight 7 launch test today?

SpaceX's seventh Starship test flight will now launch no earlier than Thursday, Jan. 16, at 5 p.m. EST (2200 GMT).

Space

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Space

Space2Sea Antarctica: William Shatner, Neil deGrasse Tyson and NASA astronauts talk exploration and science from the Drake Passage

Explorers, astronauts and filmmakers described life in space and on Earth in an epic livestream from the Drake Passage.

Space

Space2Sea Antarctica: A student journalist's expedition to bottom of the world begins

Evening Standard

Fraud and scam complaints at highest quarterly level recorded – ombudsman

The Financial Ombudsman Service said it is seeing increasingly complex complaints with funds passing through several banks.

Evening Standard

Issues with mass financial complaints to be put under spotlight

Sudden and significant increases in complaints can cause firms to struggle to effectively respond, delaying any customer redress, the ombudsman said.

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The Guardian - UK

UK’s financial ombudsman ‘misleads consumers it is supposed to help’

University researchers have accused the service of overstating the number of cases it has upheld in favour of the people who complain to it

Evening Standard

Financial firms dealing with complaints pay out £243m in first half of year

The average redress paid for upheld complaints in the first half of this year was £201, according to Financial Conduct Authority figures.

Evening Standard

Ombudsman highlights credit rule myths that could stop people getting a refund

The Financial Ombudsman Service has said several misunderstandings exist around how Section 75 of the Consumer Credit Act works.

The Independent UK

Car modification pitfalls can leave owners thousands out of pocket – ombudsman

Vehicle owners have been left to pay big sums because they have unknowingly invalidated their car insurance, the Financial Ombudsman Service warned.

The Independent UK

Fraud and scam complaints hit highest level recorded by ombudsman service

The Financial Ombudsman Service said it is receiving, plus resolving, a total of about 500 fraud and scam complaints per week typically.

The Guardian - UK

How to claim on your travel insurance … and win

These simple tips can make the difference between getting your money back or being left out of pocket

The Independent UK

Banking complaints reach highest level in a decade as current account gripes soar

Consumers brought 24,402 credit card complaints, mostly due to perceptions around unaffordable or irresponsible lending

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