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The Latest Breaking News from CX

Freshworks Conference: AI Employee Experience Push Gains Steam as Freshservice Accelerates

Freshworks (NASDAQ:FRSH) Chief Financial Officer Tyler Sloat said the software company is sharpening its focus on its employee experience business, describing Freshworks as an “AI-enabled, unified service operations” platform company during a Needham-hosted discussion with Scott Berg, who leads SaaS

MarketBeat

'I think I can do it without cyclo-cross' – Mathieu van der Poel mulls CX future after record-breaking world title

Dutchman won eighth cyclo-cross World Championships at weekend

Cycling Weekly

Quiz! Can you identify these 12 cyclocross courses?

Do you know your Namur from your Koksijde? Put your CX knowledge to the test

Cycling News

From analysis to the latest developments in health,
read the most diverse news in one place.

'It was pretty scary' – Makena Kellerman recalls finish-line crash at US Cyclocross Nationals last year in her quest for a second U23 title after MTB success

US under-23 mountain bike champion joined Steve Tilford Foundation Racing for deeper dive in 'cross which paid dividends with recent podiums

Cycling News

Wout van Aert confirmed for five matchups with Mathieu van der Poel on 2025-26 cyclocross schedule

Visma-Lease a Bike announce eight-race winter calendar for former three-time CX World Champion, will start in Antwerp on December 20

Cycling News

What makes a perfect cyclo-cross bike? This British team thinks it has the answer, with a gravel model

Could a gravel bike get to the podium of a cyclo-cross World Cup?

Cycling Weekly

Thibau Nys sets out lofty goals ahead of his cyclocross season opener at Koppenbergcross

Prodigious Belgian clear that double weekend of racing 'isn't just to get into the swing of things'

Cycling News

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Will AI mean the end of the road for my customer service career?

How to future-proof a frontline career: the upskilling paths available for agents ready to evolve in the age of AI.

TechRadar

A little of that human touch: rethinking CX in the Age of AI

Blending empathy with AI, today’s CX must prioritize personalization, trust, and seamless human fallback.

TechRadar

Wout van Aert and Mathieu van der Poel plot alternate routes to the cobbled Classics after CX Worlds

Dutchman to kick off road season much later than rival at Paris-Nice or Tirreno-Adriatico

Cycling News

Mathieu van der Poel vs Wout van Aert: Cyclo-cross World Championships form guide

Van Aert was a surprise addition to the CX Worlds lineup last weekend after he was initially not scheduled to race in Liévin

Cycling Weekly

Is Mathieu van der Poel winning races “in zone 2” helping or hindering cyclo-cross?

The Dutch world champion has turned up off-road now, and immediately won twice. Is this fun?

Cycling Weekly

Tom Pidcock to miss cyclocross season to build for road with new Q36.5 team

Former world champ says he won’t race his CX bike this winter, Wout van Aert will ride six races

Cycling Weekly

Mathieu van der Poel to race 11 cyclocross races this season, from the Zonohoven World Cup to the World Championships

Dutchman to defend his world title in northern France at beginning of February

Cycling Weekly

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AAP

Mazda gets the numbers right with upgraded CX30

Japanese car maker Mazda, admired for its sleek designs and upmarket finish, has lifted the bar further with an upgraded version of its CX30 soft-roader

Cycling Weekly

Wout van Aert’s cyclo-cross campaign still up in the air

Belgian said to be struggling to run after serious knee injury sustained at the Vuelta a España

Cycling Weekly

'At the moment no, but possibly' - Tom Pidcock refuses to commit to cyclocross season

The former world champion raced eight times in the 2023/24 season

TechRadar

The new frontline of digital defense: customer experience

When was the last time your customer experience team sat down with your security experts? If the answer isn’t ‘recently’, your business might be more vulnerable than you think.

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news in one place.

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Cycling Weekly

I haven't seen a cantilever brake in the wild for years – are they really dead?

We looked into the apparently dwindling existence of this venerable braking system

Cycling News

Visma-Lease a Bike Women sign top young talents Imogen Wolff and Viktória Chladonová until 2027

Brit to make debut at Sunday's La Choralis Fourmies Féminine as junior MTB World Champion starts in 2025

TechRadar

Uncovering customer insights in the age of information overload

While CX today means more feedback from customers than ever before, it’s critical to sort through the noise and uncover actionable insights.

Fortune

Patagonia has given some staff 3 days to decide whether they’ll relocate close to the office—or quit

As many as 90 Patagonia workers could be let go from the company for living too far from its offices, after the company ordered remote customer service staff to relocate—or quit.

Cycling News

Wout van Aert completes seven-hour, 223km training ride day before CX Worlds

Belgian continues training block in Mallorca while close rival Van der Poel takes sixth cyclocross world title

What Hi-Fi?

Cambridge Audio CXN100

We've had a first look and listen to Cambridge Audio's new CXN100 music streamer, which aims to surpass its illustrious CXN (V2) predecessor.

Cycling News

Van der Poel's 'full circle' and Dutch dominance at Tábor CX Worlds - preview

Defending champion returns to site of his first world title as Van Empel eyes back-to-back rainbow jerses

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