Food delivery has exploded in popularity over the last few years, but that doesn’t mean the workers behind the scenes are seeing any of the real payoff.
According to Uber Eats, how much a delivery driver earns depends on things like the pickup fee, drop-off fee, and distance traveled. It also varies by location.
Still, many drivers say they only earn around $1 to $3 per trip—not including tips.
So when someone falsely claims their food never arrived, it can cost the driver more than just a few bucks. That’s why one Uber Eats delivery driver decided she wasn’t letting a false claim slide.
Uber Eats driver confronts ‘lying‘ customer
In a TikTok, creator Michelle Brinson (@blessedtobeme_3) walked into a Texas medical office to confront a woman she said falsely reported her food as undelivered.
“So I’m doing Uber Eats, and Lastasia decided to say she ain’t get her food,” she said, while walking straight up to the door.
The camera then pans to the woman—allegedly named Lastasia—sitting behind a desk at what appears to be her job. On the table, in full view, is a McDonald’s drink cup.
“You told Uber you didn’t get your food,” Brinson tells her. “Look at your drink right there.”
When Lastasia tries to dismiss her by saying, “I’m at work,” Brinson doesn’t budge.
“I don’t care. I’m at work,” she replies. “I have two kids. I make $2 a trip, and you gonna lie and say I didn’t bring your food?”
From there, things escalate quickly.
“You must want to be internet famous today,” Brinson says. “I’m gonna add all your job information and all that.”
Eventually, she asks for the woman’s manager.
“She’s with a patient,” Lastasia says.
“That’s fine. I’ll wait,” Brinson replies.
Before the video ends, the driver breaks down just how much damage this kind of lie can cause.
“You don’t know what people going through,” she says. “It’s not OK. You taking food out my kids’ mouth… I’m a recovering alcoholic and that could’ve set me back.”
She then reminds the customer exactly what she ordered: “Wasn’t it two McChickens and a Big Red large? I remember the order.”
Brinson even remembered a special request from Lastasia. “Can you make sure it’s fresh please?” the woman repeats in a mocking voice. “Got the audacity to ask for accommodations and then lie.”
There were real-world consequences
Not long after the video went viral, the medical practice where this happened—Hillside Medical Group—confirmed the customer had been fired.
“After a thorough internal review, we made the decision to immediately terminate this individual’s employment,” the company said in a statement posted to its Google Business page.
They added that they also sent $50 directly to the driver: “Their actions are unacceptable and do not reflect the values or integrity we uphold as an organization.”
And after users started bombarding the practice’s reviews with 1-star ratings, the company asked them to stop: “We also kindly ask that, if you posted a review related to this incident, you consider taking it down.”
What happens if you falsely report missing food on Uber Eats?
If a customer marks their food as not delivered, Uber Eats will typically refund the order and penalize the driver.
If too many false claims pile up, a driver’s account can get deactivated. However, Uber says it investigates customer reports and may deny the refund if there’s proof of delivery.
For example, if the customer has a pattern of fraud or if the driver provides photo evidence and GPS tracking, Uber might side with the driver.
People in the comments were not on Lastasia’s side
Once the video made the rounds online, commenters rallied behind Brinson. They didn’t just support her—they celebrated her.
“She playing with your job, you play with her and her job,” one person wrote.
Another said, “Lastasia never worked so hard at her job until this exact moment.”
One user added, “I’m so HAPPY public shaming is back babyyyyyu.”
“Call her corporate office. That’s theft,” another wrote. “And she’s on company property doing that.”
And finally, one person summed up what a lot of others were thinking: “About to lose her job over a $15 meal. Come on.”
@blessedtobeme_3 Trying everything I can to stay above water and people like this has to come along #fyp #makeherfamous #cantmakethisup #jesuslovesus #blessed #Share #followme #like ♬ original sound – Blessedtobeme
The Mary Sue has reached out to Brinson via TikTok and Uber via email.
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