A woman who accidentally sent some of her own belongings to ASOS when returning an item to the online retailer has been told she can't have it back because of the store policy. Ffion Morgan, 21, from south Wales, returned a parcel to Asos in December, reports the BBC.
They quickly sent her an email saying she had accidentally sent something so ASOS in her package which did not originally come from the retailer. But they won't say what it is and won't send it back.
A customer care representative for ASOS told the BBC that if a customer's belongings are found, they will be contacted via email and asked to identify the missing item. Ffion has no idea what she may have accidentally sent - and ASOS suggested she 'have a little rummage around the house and ask family members if anything is missing'.
Ffion discovered she had lost her university ID card and asked ASOS if that was the item. She was told it was "not a university ID card" but that she is "along the right lines" of it being a card.
Ffion told the BBC: "I'd say every week it randomly pops into my head, I shop from Asos frequently and it's a common topic amongst the family if anything ever came of the situation.
"I was gobsmacked reading my emails yesterday morning, I couldn't believe they'd got back in touch after all this time. I genuinely thought they must've just disregarded it and didn't bother to let me know."
She added: "I thought I hit the jackpot with the student ID, because that's the only significant thing that I lost during that time, but obviously yesterday's email confirmed that it's not that, although it's 'along the right lines'
"It feels like a massive game of Cluedo trying to figure it out. It's frustrating because I haven't lost any bank cards so I know it's not necessarily important, but for them to be this persistent it has to be something worth continually asking me."
