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The Independent UK
The Independent UK
Lifestyle
Holly Williams

Why this mobile and internet provider received the most complaints

Internet EE (Organization) Ofcom
  • EE was named Britain's most complained-about provider for broadband, landline, and pay-TV services by Ofcom between April and June.
  • This marks the first time since late 2023 that a single provider has been the worst performer across three distinct services.
  • Overall, Ofcom reported a decline in complaint numbers across the industry, reaching their lowest or joint-lowest levels on record.
  • Customers primarily complained about EE's faults, service quality, connection issues, and how grievances were handled.
  • In contrast, Plusnet, Utility Warehouse, and TalkTalk were among the least complained-about in their respective categories, and EE's mobile division performed strongly.

IN FULL

Most complained about UK landline, TV and internet providers revealed

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