Vodafone has issued a statement after a massive network outage which stopped tens of thousands of people in London and across the UK being able to access the internet.
The outage struck around 2pm on Monday afternoon with services for many users down for at least a couple of hours.
More than 100,000 customers highlighted issues with the services, according to monitoring website DownDetector.
Most people highlighting that their home internet service was down - but people were also unable to access the internet on their phones.
On Tuesday, the telecoms giant apologised for the issue, which it said was linked to a “non-malicious software issue” with one of its partner businesses.
A spokeswoman said: “On Monday afternoon, for a short time, the Vodafone network had an issue affecting broadband, 4G and 5G services.
“This was triggered by a non-malicious software issue with one of our vendor partners which has now been resolved, and the network has fully recovered.
“We apologise for any inconvenience this caused our customers.”
Vodafone has more than 18 million customers in the UK, including around 700,000 home broadband customers.
Users of the Voxi mobile operator, which is also owned by Vodafone, also reported issues about its service.
