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The Independent UK
The Independent UK
National
Anthony Cuthbertson

Virgin Media suffers issues with service as users complain of disruption

Issues for Virgin Media come just one day after major outage for UK phone networks ( Getty )

Virgin Media is experiencing issues with some of its services, according to customer reports.

The outage comes just one day after major phone networks went down across the UK.

Hundreds of reports were tracked by the website DownDetector, which monitors the status of websites, apps and online services. The reason for the issues with Virgin Media are not immediately clear. 

A spokesperson for Virgin Media told The Independent that there was no national broadband outage but that some voice services were affected.

"There are no widespread broadband issues on our network," the spokesperson said. 

"We're aware of an intermittent issue affecting voice services for some of our mobile customers but this has no relation to our other services. WE're working to get this fixed as quickly as possible and apologise for any inconvenience."

Virgin Media acknowledged customer complaints on social media.

“I can understand your frustration,” a representative for the company told one Twitter user. “We’re doing everything we can to minimise disruption as much as possible.”

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