Staff shut a bank in the middle of the day after a man had a fit as he queued to withdraw money.
Daniel Jones, 31, collapsed in the Ellesmere Port branch of Natwest yesterday.
His sister, who did not wish to be named, spoke to the ECHO to thank the staff for all their help.
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She said: "I am Daniel's full time carer because of his epilepsy, and I got a call to say he had had a fit at the bank so I just ran all the way there.
"We have been worried recently because his seizures have been coming more frequently.
"By the time I got to the bank he was still sort of out of it, but the staff had been incredible.
"They had put a sheet up, moved him and closed the shop to give him privacy.
"When he came round properly he was trying to get money out so we could get home but there wasn't as much as he thought and they said they would pay for us to get a taxi home.
"At first I said no because I just felt so awkward, but then they got money out the back and insisted.
"They were wonderful because they had put him on his side when he had his fit to make sure he didn't swallow his tongue.
"One of the ladies was hit in the face by Daniel as he can't really control his arm movements when it happens and he was so apologetic, but she totally understood and told him she was more concerned making sure he was OK.
"They gave him some chocolate to make sure his blood sugars were up and gave him some water - I can't thank them enough."
Daniel was diagnosed with chronic epilepsy when he was 18 after suffering his first fit on his birthday.
While his seizures have been more frequent recently, his sister says he has recovered quicker from each one.
She said: "Some people can walk around while they are having a fit, but not Daniel, he needs taking somewhere safe where he won't bang his head and needs to lay on his side so he doesn't swallow his tongue.
"I often talk to him, trying to soothe him through it.
"I think not many people know what to do if they see someone having a fit, but the bank staff did amazing.
"Some people don't realise that a fit can be fatal.
"A person should always have their head on their side and the fit should be timed - anything longer than five minutes or if they keep going in and out of fits they should call an ambulance.
"And if they hit their head they should call an ambulance."
Luckily, Daniel recovered well from his fit, his sister added: "After going for a nap he felt a lot better but with a bit of a headache."
The NHS also reiterates Daniel's sister's advice; If it is their first seizure or lasts longer than five minutes dial 999.
- only move them if they're in danger, such as near a busy road or hot cooker
- cushion their head if they're on the ground
- loosen any tight clothing around their neck, such as a collar or tie, to aid breathing
- turn them on to their side after their convulsions stop
- stay with them and talk to them calmly until they recover
- note the time the seizure starts and finishes
For more information visit the NHS website here.
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