RBS yesterday said it is axing 150 jobs in a devastating blow to staff at one of its biggest Scottish call centres.
Affected staff who work at the building in Greenock are being offered voluntary redundancies in a move the bank blamed on “an increasingly digital world”.
The site, which employs 1000 people, mainly deals with the firm’s mortgage advice service.
About 450 employees who work within the mortgage customer contact and operations departments are being impacted.
Workers in Birmingham and Norwich will also be invited to apply for redundancy. Staff were told of the job cuts on June 26.
RBS said: “We’ve taken the difficult decision to reduce the number of roles within Mortgage Customer Contact and Operations divisions. We’re expecting to meet this reduction through voluntary redundancies.
“Colleagues affected are being supported with resources to help them make the right choice for them.
“Greenock remains an important part of our business and we are committed to retaining a strong workforce there.
“We’re continuing to recruit into Greenock and have a number customer service representative roles open for applications.”
The news comes after betting firm William Hill announced 700 shop closures and 4500 job losses across the UK.
Scottish workers impacted by the job cuts were told the news on Wednesday morning.
The firm, which sponsors the Scottish Cup, blamed a “significant” fall in gaming machine revenues.
