Fed-up passengers have taken their complaints about under-fire ScotRail straight to the First Minister.
More than 80 emails were released by the Government showing the level of anger at delays, overcrowding and cancellations.
One pensioner, who supports the SNP , said he feared for his health after being stranded on platforms in poor weather while trains failed to turn up.
He was close to paying £75 for a taxi when an unexpected train “rolled through the mist as if by miracle”.
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His letter added: “Divine intervention is no way to run to a rail service.”
The complaints, made over two months, emerged as latest figures showed the train operator’s
performance is still below target.
The most recent annual average fell to 87.4 per cent, below a breach level of 87.56 per cent and short of the 92.5 per cent target set out in the contract, held by parent company Abellio.
Labour transport spokesman Colin Smyth said: “Thousands of people are being let down every day.
“Despite promises of improvement from ScotRail and the Transport Secretary, things are getting worse.”
Tories also criticised ongoing concerns with train services, obtaining 83 emails sent by passengers to Sturgeon and Transport Secretary Michael Matheson.
One irate passenger said ScotRail “abandoned” his wife and hundreds of commuters at Dalmuir, in Clydebank, by failing to provide alternative transport after cancellations.
“The weather felt like -15C at the time,” he said.
Other letters raised concern at the impact on employment, with commuters frequently having to blame ScotRail for being late to work.
Scots Tory transport spokesman Jamie Greene said: “Commuters are regularly subjected to late, cancelled and overcrowded trains at an extremely high financial and personal cost.
“It is astonishing that the SNP Government is still failing to ensure that travellers receive a decent service. Despite these letters and the myriad reports of ScotRail failing to reach its targets, Nicola Sturgeon’s Government has done nothing to improve train travel in Scotland.”
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A ScotRail spokesman said: “This has been a challenging time for Scotland’s railway but things are improving.
"More trains are arriving on time than ever before and everyone at the ScotRail Alliance is working flat out to provide customers with the service they deserve.”
Scottish Government agency Transport Scotland said it is “wholly understandable” that many passengers are unhappy.
A spokesman added: “ScotRail has been made aware of the necessity for them to meet these expectations. If ScotRail does not deliver its contractual commitments in the Remedial Agreement, it runs the risk of the franchise being terminated early.”
