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Daily Mirror
Daily Mirror
Business
Emma Munbodh

New cash machines will be able to sense when a fraudster is trying to hack them

A new breed of cash machines will be able to detect dodgy activity and block fraudsters from tapping into them.

HSBC said it's started rolling out new anti-fraud ATMs around the country - following a pilot project in London earlier this year.

The trial was launched on the back of an investigation into the rise of cash machine failures - with cash-trapping a growing crime in the capital.

This is one of several types of ATM fraud, and it's not always easy to spot.

With cash trapping, criminals tamper with an ATM, and trick it into not dispensing money for the customer.

It appears as through the cash machine has run out of money - or gone out of service - but the criminals then return later to collect the cash that has been trapped inside the ATM.

To help tackle the issue, HSBC teamed up with ATM industry partner Cennox to pilot new software specifically designed to prevent cash trapping.

It said a six month trial saw a 50% decrease in ATM cash trapping losses to criminals and an 80% reduction in data disputes across 50 cash machines in central London.

HSBC's Richard Harrison said: "Protecting our customers against the distress and inconvenience of ATM fraud is very important to us.

"We’ve now deployed the new technology to cash machines across the country, helping deter fraudsters and in turn improving safety and service for the public who rely on our ATM network."

Protect yourself from ATM fraud

What to do if you have been a victim of fraud or cyber crime
  • Never divulge your PIN to anyone, not even the bank or police, and always shield your hand when entering your PIN into a cash point or ATM keypad.

  • Always look closely at the card insertion point of a cash machine before using it. If it looks like it may have been tampered with, do not use it and call your bank if it is safe to do so.

  • If you realise the cash machine has been tampered with after you have inserted your card, contact your bank while still standing at the cash machine if it is safe to do so.

  • If an ATM fails to dispense your cash, unexpectedly retains your card or appears to become “out of order”, contact your bank while still standing at the cash machine if it is safe to do so.

  • Program your bank’s phone number into your mobile phone (usually found on the back of your card) so you’ll have it handy should you ever need it.

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