Shoppers who tried to use Currys PC World gift cards in the Black Friday sales have found their orders failed and their funds were wiped, with some customers being left £100s out of pocket, MoneySavingExpert.com has learned.
The tech retailer has apologised for the problems, which it said arose after a "temporary outage" on its website caused by an "unprecedented volume of customers".
It told MoneySavingExpert.com (MSE) that every customer who lost funds will have them put back on their gift card "as soon as possible", though it's not given precise timescales, and added that affected customers will be contacted.
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MSE has details on what affected customers should do in its latest news story.
They advise shoppers to contact Currys PC World to make them aware of any cases.
And if you're unhappy with what's happened or believe you've lost out or incurred additional expenses as a result, it's also worth formally complaining to Currys PC World.
Speaking about the outage, Martin Lewis, founder of MoneySavingExpert.com, said: “Currys has been lax and languid. People first started tweeting me about missing gift card money on Friday. We alerted the firm immediately.
“Yet barring an unspecific statement, it’s not given people any real direction about how they can get their money, often £100s back – and customers report its help services have been mostly unresponsive. That’s a fail.
“Not only must it ensure everyone’s gift cards are refunded, but those affected should be allowed to still purchase items at Black Friday prices so they don’t miss out.
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"People have enough to deal with this Christmas without Currys adding to it.
"It needs to confirm arrangements immediately.”
