A man and his girlfriend say they are going to boycott fast food chain McDonald's - after being sworn at by staff after complaining about their food.
Matt Jennings and his girlfriend stopped off for a late night snack at the fast food restaurant in Hengrove on Saturday night (March 6).
But he says after the torrent of abuse he received from a member of staff when he complained his order was wrong and cold, he will not be returning.
The couple arrived at the drive through at around 11pm and ordered, waiting for the cars in front to be served.
While waiting they claim they saw the man in the car in front handed a coke by the female member of staff.
But as he had not ordered that drink, he quickly returned it, with the woman putting it back on the shelf at the drive thru hatch.
When Mr Jennings arrived to collect his order, he claims he was handed the same drink.
"I said I didn't want it as the drink had been handled by someone else and then given to me which is clearly against the covid guidelines."
Mr Jennings claimed the woman began to shout and swear at him before throwing the drink on the floor in front of him.
Shocked, Mr Jennings said he then collected his food order only to park in the car park and find it was stone cold.
"We had seen our order sat on the window where the hatch was and it had been there for a while."
Mr Jennings then went back through the drive through and told the woman that his food was cold and asked for a fresh order.
Again, he claims the woman became aggressive towards him and started shouting and swearing.
After collecting the order, Mr Jennings parked up to eat - only to find the new order was wrong, he claims, and the cheeseburger had ketchup on it when he requested no sauce.
He drove back through the drive thru to complain to the woman who he claims asked him to 'prove' the burger had no ketchup on it.
"She asked me to prove it and then looked inside the burger and was effing and blinding and then threw the burger in the bin, but missed and it went all over the floor," Mr Jennings claimed.
"She was constantly shouting and swearing and could not believe the way she was talking to us."
Mr Jennings then asked to speak to a manager.
"A manager came over and he was very apologetic," he added.
"He asked if we would like two free desserts to make up for the mix up and we chose two ice creams."
But the saga, he claims, did not end there.
When the couple went to eat their ice creams - prepared by the same woman - Mr Jennings said he found a long hair inside his.
Further perplexed, the 29-year-old lorry driver went into the restaurant and again asked to see the manager.
"By this time it was just before midnight and there was no one available to help us."
Fed up, the couple decided to call it a night.
The following day they contacted McDonald's online to make a formal complaint, but say they have yet to hear anything back.
The pair say they will not be visiting the Hengrove restaurant again and are planning now to boycott the fast food chain.
"It was bad enough initially to be handed a drink that had been handled by another customer," said Mr Jennings.
"Especially when that is against their own covid safe guidelines.
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"But we were shocked by the way we were treated by that member of staff and the abuse we received from her.
"We were disgusted by her attitude.
"I certainly would like an apology for her bad behaviour and won't be visiting again."
A spokesman for McDonald's said the matter had been investigated.
The spokesman said: "We’d like to apologise to the customer in question for their experience, it did not meet the high standards we expect.
"We currently have specific measures in place to minimise the handling of products and we are disappointed that these were not followed on this occasion.
"We also take order accuracy very seriously and have a number of procedures in place to avoid inaccurate orders, and once again, apologise they were not followed in this instance.
"As soon as the issue was bought to the manager’s attention, they apologised and the customers’ were provided new, freshly prepared replacement products.
"Complimentary products were also offered by way of an apology and accepted by the customers.
"Following our investigation our restaurant team have been reminded of the importance of order accuracy and of the correct procedures to minimise handling of food and drink products during this time.”
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