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Rael Hornby

It's not just you, ChatGPT isn't talking to us either

A silhouette of a person holding a phone with the ChatGPT logo on screen in front of an abstract background with the OpenAI logo.

This morning, millions of users are facing the cold shoulder from ChatGPT as OpenAI's chatbot has gone silent worldwide. However, don't panic, it's not just you.

The world's most popular AI is seemingly facing a large outage as prompts are either taking a much longer time to be answered, or being met with an error claiming: "Hmm... something seems to have gone wrong."

It's not the first time ChatGPT has encountered outages like this, but it's sure to prove disruptive to those who lean on the AI tool for work purposes as the issue carries on across the morning hours.

Thankfully, users can still access older chats, but new messages all appear to be firing back with the same error. At the time of writing, Sora, ChatGPT, and API calls are all affected.

While we wait for comments or fixes from OpenAI, we'll keep you up to date on the chatbot's status, live.

OpenAI System Status: Problems across the board

(Image credit: OpenAI)

Currently, OpenAI's official system status tracker is showing errors across the board for ChatGPT, Sora, and its APIs.

Affected ChatGPT components include the web portal, iOS and Android apps, and desktop apps for Windows and macOS.

OpenAI is aware of the issue and working on a fix

(Image credit: OpenAI)

Thankfully, for those affected, OpenAI is aware of the issue, which has now been ongoing for 6 hours, and it working on a fix.

The most commonly encountered issues include high latency, resulting in ChatGPT taking longer to respond to user prompts, and errors when forming those replies.

With a fix now being worked on, it's possible that ChatGPT will be back up and running as normal sooner rather than later, but we'll keep you posted on any changes.

Meanwhile: User reports of issues at OpenAI remains high

(Image credit: Down Detector)

Taking a look at outage tracking website Down Detector, it's clear to see a large spike in user reports of issues at OpenAI over the last few hours in the U.K. (time shown in GMT.)

While the number of these reports has dropped, there are still a large number of user reports being submitted to the site, with ChatGPT being the most widely reported tool of OpenAI's encountering issues.

Are ChatGPT outages normal?

(Image credit: Future)

At the moment, there's no reason to suspect that OpenAI's issues are anything out of the ordinary.

Seasoned ChatGPT users will be able to tell you that the chatbot can suffer outages up to a few times per month, with these disruptions lasting anywhere from minutes to several hours at a time.

Sometimes these issues will be related to updates, server overload, network issues, or internal errors.

OpenAI has identified the root cause of today's disruption, citing it as a partial outage. While there has been no confirmation of the outage's cause, a fix is in the works.

"Big problem": Users react to ChatGPT disruptions

(Image credit: Down Detector)

Typically, when a service or tool has an outage, it's something we can put to one side for a few hours and check in on later. However, ChatGPT has become an invaluable tool for some, who rely on the chatbot for educational or workplace support.

For those people, this will be something of a Black Tuesday, with intermittent service disruptions likely to impact their workflows heavily.

Outage reports spike in the U.S.

(Image credit: Down Detector)

In the U.S., Down Detector is tracking an uptick in users reports of issues at OpenAI, but don't worry. Things aren't getting worse, it's just that more users are waking to find ChatGPT acting strangely.

We'll be keeping an eye on user reports from across the internet to see how things fare over the coming hours. Stay tuned!

Errors persist for ChatGPT

(Image credit: Laptop Mag / Nick Lucchesi)

Users are reporting various errors from ChatGPT during this disruption, with the above example shared by Laptop Mag's EIC Nick Lucchesi, whose morning study of the United States' 16th president has been impacted greatly.

We'll ignore the typo here. Clearly, the coffee has yet to take effect.

OpenAI employees respond on X

While OpenAI's status page states that the issue has been identified with ChatGPT and Sora, and that a fix is in the works, it's nice to see OpenAI employees spread the word on X, even if it is using the same vague language. At least we have a human response.

Or do we...?

Some of us are lost without ChatGPT

Far and wide across the internet, people are sharing similar sentiments. With ChatGPT down, what do I do now?

While the tool has only been around since 2022, it's become a staple of many people's daily lives. Perhaps too much of a staple in X user Pratham Kalan's case. Don't worry, Pratham. We'll get through this. Well, I will. Fingers crossed for you. 🤞

OpenAI: We are still working on implementing the mitigation for this issue

(Image credit: OpenAI)

OpenAI has updated its status page to indicate that it's still currently applying any fixes required to resolve ongoing issues with ChatGPT, Sora, and API calls.

In the meantime, expect errors and latency issues to continue.

Some users report ChatGPT is back, but no luck on our end

(Image credit: Laptop Mag / Rael Hornby)

While some users are reporting that ChatGPT is back up and running on social media, we can't say the same (as seen in the error above).

OpenAI is yet to report if its fix has been implemented fully, and, while user reports dip on Down Detector, the problem clearly persists for most users.

ChatGPT is down, what do we do now?

(Image credit: Unsplash / Brett Jordan )

So, ChatGPT is down. In the meantime, what can we do?

Well, there's always a return to Googling. I'm sure Stack Overflow will appreciate the influx in traffic as people scour ten-year-old threads to understand which array should go where in their code.

However, if you need your fix of AI chatbot for the day, there's always Google's Gemini, which is online and ready to assist.

Things are looking up! (But it could take a while longer)

(Time shown in BST) (Image credit: OpenAI)

A fresh update from OpenAI suggests that its fix is working, at least for API calls which are in the process of recovering.

However, OpenAI also states that full access to other affected services (including ChatGPT) could take "another few hours."

Meanwhile, user reports on Down Detector are dipping. That said, previous dips have been followed by even larger spikes, so fingers crossed that this is a sign of today's outage ramping down, and not amping up.

(Time shown in BST) (Image credit: Down Detector)

Welcome back, ChatGPT

(Image credit: OpenAI)

OpenAI's service status has finally switched from red to yellow as today's outage clears. The company is reporting ChatGPT and API calls are slowly recovering, with Sora now back to full operation.

Mirroring OpenAI's claims, outage reports have substantially dropped according to Down Detector, and users are reporting near-normal working of ChatGPT in various regions.

(Image credit: Down Detector)
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