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Irish Mirror
Irish Mirror
National
Edel Hughes

Irish Rail plans to introduce text alert system to counter growing anti-social behaviour on DART trains

Irish Rail is hoping to introduce a text alert system to flag anti-social behaviour on DART trains, similar to one offered to Luas users.

It comes as reports of anti-social incidents are increasing with a whopping 560 passenger complaints received last year.

Complaints are up by 350 from the previous year.

Irish Rail spokesperson Barry Kenny said the system would allow concerned passengers to raise the alarm "discreetly".

He added that the company to hope to have the system in place "in the coming weeks".

Speaking on RTE's Today with Sean O'Rourke, Mr Kenny said: "We were just working with a security provider to ensure we have the resources to deal with this properly.

DART (Collins Photo Agency)

Dublin woman describes horrific experience after abuse by gang on DART 

"We would have a live monitor centre at all times that the DART operates to enable us to respond and dispatch security teams.

"We’re also working with the gardai, who have attended a railway safety advisory council, which involves rail safety regulators, [Irish Rail], Luas, unions, where issues like this are addressed. And they will have specific initiatives this year to support us.

"I think visibility is a huge factor in giving people more confidence."

He added that most Irish Rail passengers' journeys pass "without incident" but acknowledged that anti-social behaviour is "worsening".

He said: "There’s a seasonal factor involved, in terms of as we come into the summer months, this is something we see increase.

Homes close to DART or Luas stops cost almost €130,000 more than typical Dublin prices 

"This year we will have double the number of security patrols we had in 2017.

"We will have seven mobile units in terms of security on the DART alone, we’ll also have six units in major stations, we have put particular fixed units in a number of stations where we have had issues in the past."

At present only half of DART cabs have CCTV screens fitted, however, Mr Kenny said the company hope to install screens in the remaining cabs later this year.

Out of 144 DART train carriages, 128 have CCTV which will be made remote downloadable to allow gardai to access footage easier.

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