A FedEx driver went viral on TikTok after seemingly calling out a woman who ordered a massive 19-piece sectional from LoveSac.
Trevor, who goes by @fedextrev, posted the video on his account, highlighting the oversized delivery.
“If your name is Brittany and you ordered a 19-piece sectional, sheeeeeesh,” he said in the clip. It had racked up more than 518,900 views as of Wednesday.
He also encouraged his followers to tag the woman who placed the order. However, it’s unclear if it ever reached her TikTok page. “Tag Brittany,” he captioned the post.
Can FedEx Drivers Refuse Delivery?
There might be a reason LoveSac sent the item in multiple pieces rather than just a few at a time. According to FedEx’s website, drivers are expected to deliver packages up to 150 pounds. However, its code of conduct suggests that workers can refuse deliveries that are just too heavy or unsafe for one person to handle.
Drivers can lift up to 75 pounds by themselves. Anything heavier is meant to come with a yellow-and-black “safety heavyweight” label to warn drivers that it needs extra care. Packages over 150 pounds usually require special services, such as FedEx Freight.
Drivers also aren’t expected to risk their health carrying something up stairs or through tricky delivery spots. For really big items, like furniture or appliances, FedEx offers services like FedEx Freight Direct or AMXL to handle oversized deliveries.
If your driver can’t deliver your package, there are a few options. You can help carry it, pick it up from a FedEx location, or reach out to the local FedEx station or delivery manager. For future orders, using a service built for heavy or bulky items is the safest choice.
Why Does LoveSac Send Items in Pieces?
LoveSac ships furniture in pieces because its signature Sactionals are designed to be modular and assembled by customers. Breaking the furniture into smaller components makes it easier to get through narrow doorways. Not to mention up the stairs, and into rooms where a large pre-assembled couch wouldn’t fit. It also makes rearranging or adding pieces later a breeze.
Shipping in pieces keeps costs down, too. Smaller, lighter parts can be delivered via standard carriers like FedEx rather than pricey freight services, helping Lovesac avoid high shipping fees.
The company also believes that assembling your own furniture gives you a better sense of the quality of the materials and a more personal connection to your setup. The modular design isn’t just about convenience—it’s built to last. Pieces can be replaced, reconfigured, or expanded over time so that customers can adapt their furniture to new spaces or changing needs.
Viewers Empathize With FedEx Driver
People who watched Trevor’s video understood that his post meant he’d likely be hauling a 19-piece sectional to Brittany’s home, a delivery that could easily eat up most of his workday.
“Brittany is the reason nobody else is getting their packages today,” one woman quipped.
Another added context about the challenge of the delivery. They wrote, “Brittany lives in a multi-level apartment complex on the top floor. Sheeeesh.”
One viewer highlighted the potential elevator situation, writing, “Brittany lives in a high-rise, and the elevator is broken.”
A fourth suggested a small consolation: “Brittany owe you a nice lunch,” they commented.
Some defend her
Some viewers pushed back against shaming Brittany, instead placing responsibility on companies like LoveSac for selling products in multiple pieces.
“Don’t shame Brittany,” one woman wrote.
Another chimed in, “I’m not Brittany, but in Brittany’s defense as a single woman, sometimes I have to order large things from Amazon cause it’s the only way to get it home. I’m sorry, but I do leave snacks and water out.”
A third argued, “Anyone selling a 19-piece sectional should have the means to deliver it through their own company, not third-party deliveries.”
Trevor responded to the discussion, saying, “Don’t worry, we don’t mind doing it. It’s just a sheeeesh as in I have to do it. Lol.”
The Mary Sue has reached out to Trevor via TikTok direct message and to LoveSac through email.
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