I am a desperate mother of three, the youngest being 10 weeks old, who has been waiting more than a month for Domestic & General to honour its warranty and repair my washing machine.
A technician initially diagnosed the problem as being the drum. It then took two weeks to find a replacement and, despite my pleas, a further two before the first available slot to fit it. On the appointed day no one turned up and I later discovered it had been cancelled in error by one of D&G’s team.
I have been spending a lot of money at the launderette, and as I don’t drive it’s costly and inconvenient to be carrying laundry to and fro with three children, including a baby. Please help. AN, Streatham, London
We have never been a big fan of these warranty products, mostly because they can offer poor value for money. If you can afford to, it’s nearly always cheaper to keep the £15.50 a month and buy a new machine as required. However, the least you expect if you were paying D&G £185 a year would be a prompt repair if and when required, but even that hasn’t happened.
We took up your case and D&G got things moving. It has put the delays down to it being a particularly busy period. It has now agreed to send you a new machine instead of repairing the old one. It will also compensate you for your laundry costs and the missed appointment. You are very relieved.
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