Get all your news in one place.
100’s of premium titles.
One app.
Start reading
The Independent UK
The Independent UK
National
Andrew Griffin

Dixons Carphone hack: Millions of customers' details stolen in huge cyber attack

A Carphone Warehouse store is pictured in central London, on May 15, 2014 ( BEN STANSALL/AFP/Getty Images )

Dixons Carphone has been hit by a major cyber attack that has left millions of customers' details exposed.

The company has lost nearly 6 million customer bank card details and more than a million personal data records, it said.

The group said that, while 5.8 million of the payment cards targeted were protected by chip and pin, around 105,000 non-EU cards without chip and pin protection were compromised.

Dixons Carphone said relevant card companies had been notified, but added that there was no evidence of fraud on the cards as a result of the incident.

It added that its investigation had also found that hackers accessed non-financial personal data - such as name, address or email details - for 1.2 million customer records.

The group is contacting all those affected, but sought to assure customers it had no evidence that this had resulted in fraud at this stage.

It said it had called in cyber experts and added extra security to its systems following the breach, while also since calling in the police and relevant authorities.

Dixons Carphone chief executive Alex Baldock admitted the group had "fallen short" of its responsibility to protect customer data.

He said: "We are extremely disappointed and sorry for any upset this may cause.

"The protection of our data has to be at the heart of our business, and we've fallen short here.

"We've taken action to close off this unauthorised access and, though we have currently no evidence of fraud as a result of these incidents, we are taking this extremely seriously."

Additional reporting by agencies

The Independent's bitcoin group on Facebook is the best place to follow the latest discussions and developments in cryptocurrency. Join here for the latest on how people are making money – and how they're losing it.

Sign up to read this article
Read news from 100’s of titles, curated specifically for you.
Already a member? Sign in here
Related Stories
Top stories on inkl right now
One subscription that gives you access to news from hundreds of sites
Already a member? Sign in here
Our Picks
Fourteen days free
Download the app
One app. One membership.
100+ trusted global sources.