Deliveroo driver held on to disabled customer's order then swore at him

By Hannah Phillips & Olivia Williams & Chloe Burrell

A Deliveroo driver told a disabled customer to "f**k off" after refusing to deliver his weekly Aldi shop.

Matt Dutton is visually impaired and relies on weekly deliveries for food and other essential items, so was using the delivery service to get his £50 of groceries from Aldi on Tuesday August 31.

Messages show how the 24-year-old, from Liverpool, was left bewildered when the driver began demanding a 'delivery code' while he was en route to drop off the food, reports Liverpool Echo.

When Matt stated he had only received an order number, the rude Deliveroo employee flew into a quick rage and told him to 'f**k off'.

The NHS Track and Trace worker proceeded to beg for his food to be delivered and repeated the address, however the driver informed him he was 'not coming' and used a racial slur.

The driver even goaded Matt to tell Deliveroo, claiming he didn't care and bragged 'I'm going to keep your order".

Deliveroo said they take a "zero tolerance approach to any form of discrimination or harassment" and claimed the rider was "terminated with immediate effect".

Message exchange between Matt Dutton and the now-sacked Deliveroo driver (Kennedy News and Media)

Matt said: "I was completely stunned and my first reaction was to laugh.

"I wasn't upset but I was so shocked and frustrated because I rely on these services to get my food shopping because I'm disabled.

"It was my weekly shop so all the regular stuff, milk, bread, floor wipes and bleach.

"I was trying to stock up because I'm visually impaired and it's hard for me to get out to the shops.

"The driver did the shop then on his way to mine he asked if I had a code to give to him for an extra security precaution.

"I don't know if it's a new Deliveroo thing but I didn't have a code in my emails or anything.

"He kept asking for it then said he wasn't coming and wasn't bringing my shopping.

"Aldi is only about 15 minutes away. He got halfway to mine and decided he couldn't be bothered."

Deliveroo has promised to reimburse Matt for his order and gave him £50 in credit, which he spent on a takeaway.

Matt said: "Shopping at Aldi, you can get a lot of food for £50 and I'd really stocked up on food and cleaning stuff so I didn't have to go out again.

"I still don't have any food in and I'm going to have to send a friend out to get my food shop for me.

"I'm really not happy with his conduct or the fact that I didn't get my shopping.

"I just think it’s completely unfair.

"I absolutely sympathise with the gig economy and high pressure, highly stressful nature of this job, but the people you affect are not always just lazy people who fancy a takeaway.

"These services are hugely beneficial to the disabled community and I wish there were more consideration for us.

"I don’t expect special treatment, but the correct treatment would be a start."

A Deliveroo spokesperson said: "Deliveroo takes a zero tolerance approach to any form of discrimination or harassment.

"The incident was dealt with urgently by our escalation team and the rider was terminated with immediate effect."

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