A dad has accused the NHS 111 help-line of failing his tragic son.
John Davidson hit out after an inquest heard there was “confusion” during calls Alex, 17, made to the phone service.
The hearing was told Alex, who was in excruciating pain, may have struggled to understand medical terminology and questions put to him by call handlers.
He called 111 three times and spoke to GPs but died from a pancreas infection three weeks after his initial contact.
John, 49, said: “No one listened to Alex and took his symptoms seriously, neither NHS 111 or any of the doctors he saw.”
John praised the team who battled to save Alex after he was admitted to Queen’s Medical Centre in Nottingham, but by then it was too late.
And Notts Coroner Laurinda Graham has asked NHS England, NHS 111 and NHS Digital, which provides the Pathways computer software the service uses, to give “consideration” to how calls are dealt with.
NHS Digital said: “We are constantly looking to augment the language used to ensure it is understandable.”
